Assistant Front Office Manager

Hyatt; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading hotel chain in New York City seeks an Assistant Front Office Manager to ensure exceptional guest satisfaction while managing front office operations. The successful candidate will guide the team, address guest complaints effectively, and maintain smooth inter-departmental communications. Ideal applicants will possess over a year of leadership experience in hospitality, strong organizational skills, and proficiency in Microsoft Office applications. If you're ready for an exhilarating position at the heart of NYC, apply today!

Qualifications

• 1+ years of front-office leadership experience in hospitality.
• Familiarity with hotel operations is required.
• High energy and exceptional communication skills are essential.

Responsibilities

• Ensure smooth front office operations and guest satisfaction.
• Guide team and manage inter-departmental communications.
• Respond promptly to guest requests and complaints.
• Maintain guest room inventory and staffing levels.
• Handle cash operations and follow policies.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Leadership experience

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Tools

Microsoft Word

Excel

Job description

Responsibilities

As the Assistant Front Office Manager, you’ll be the lifeblood of our front office operations, ensuring everything in our bustling hotel runs smoothly. Your days will be filled with interesting challenges, from guiding our team, mastering inter‑departmental communications, and ensuring staff accountability to responding swiftly and cheerfully to guest requests or complaints. Your main goal? Guarantee our guests' satisfaction every time.

Role Highlights

• We always ensure absolute guest satisfaction because New Yorkers don't settle for anything less than the best!
• Keeping guest room inventory on point — In the city that never sleeps, neither do our guest rooms!
• Working hand‑in‑glove with our housekeeping department to keep our hotel as sparkling as Times Square.
• Resolving guest complaints with the efficiency of a New York minute, turning every challenge into a chance to wow our guests.
• Steer operations and cash handling through our policies and procedures, ensuring everything is shipped an shape and in line with the Big Apple's reputation for excellence!
• Playing a pivotal role in ensuring proper staffing levels to meet our customer service goals.

Qualifications

What will it take to nail this role? Well, a combination of diverse interaction skills, service‑oriented style, and professional presentation. A front‑office leadership experience of 1 or more years and familiarity with the hotel/hospitality industry will give you an edge. Proficiency in English, Microsoft Word, and Excel, combined with excellent organizational, interpersonal, and administrative skills, is necessary.

Your strengths? High energy, like the city itself. Entrepreneurial spirit, like the Wall Street moguls. Motivational leadership, like a Broadway director, and exceptional customer service skills, like a seasoned New York concierge. And let's not forget effective communication — as crucial in our hotel as it is in the United Nations HQ down the road!

Compensation

We offer a competitive salary for the right candidate annually. What you earn will depend on your experience, education, and other factors. But remember, this isn't just about the paycheck. This is about being part of the thrilling NYC experience right in the heart of the action!

So, are you ready to enter the exhilarating world of Hyatt Place Times Square? If New York City is the city of dreams, let's make yours come true. Apply today!

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third‑party management company that is responsible for all employment benefits and obligations at this location.