Assistant Front Office Manager

DC Global Talent Inc.; New York (NY); On-site; USD 58,500 - 71,500; Full time

Job summary

DC Global Talent Inc. is seeking an Assistant Front Office Manager for a luxury hotel in Brooklyn, New York. This full-time leadership role involves coaching the Front Office team, ensuring seamless operations, and delivering elevated guest experiences.

The ideal candidate will have over 5 years of hospitality experience, with a strong emphasis on leadership and communication skills. A commitment to fostering a culture of excellence within the team is essential.

Qualifications

• 5 or more years of hospitality experience within a luxury hotel environment.
• At least 2 or more years in a leadership or supervisory capacity.
• Comfortable working varied shifts including evenings and weekends.

Responsibilities

• Lead, coach, and develop the Front Office team.
• Deliver personalized guest experiences and handle complex situations.
• Oversee day-to-day front desk operations.

Skills

Strong communication skills

Organized and detail-oriented

Proficient in Microsoft Office

Job description

ABOUT THE ROLE

We are looking for an Assistant Front Office Manager for a luxury hotel in Brooklyn, New York. This is a growth-oriented leadership role for a hospitality professional who is equally passionate about their team and their guests, bringing a warm, solution-focused approach to every interaction and a genuine commitment to elevating the overall experience.

A great fit also for a first-time Front Office leader or a Housekeeping Manager looking to broaden into a well-rounded Rooms Division professional.

WHAT YOU'LL DO

• Lead, coach, and develop the Front Office team, fostering a culture of excellence, accountability, and continuous improvement
• Deliver personalised, elevated guest experiences and handle complex situations with professionalism and empathy
• Oversee day-to-day front desk operations including arrivals, departures, room status, and revenue optimization
• Build strong cross-departmental relationships to ensure seamless communication and service delivery throughout the property
• Monitor occupancy, rate performance, and house counts; take proactive steps to maximize revenue
• Uphold all cash handling, credit, and guest data confidentiality policies
• Support onboarding and ongoing training of team members in line with the property's service standards

WHAT YOU BRING

• 5 or more years of hospitality experience within a luxury hotel environment
• At least 2 or more years in a leadership or supervisory capacity, front office or housekeeping backgrounds both welcomed
• Strong communication skills with a warm, professional presence on the floor
• Organized and detail-oriented with solid time management capabilities
• Proficient in Microsoft Office; experience with property management systems is a plus
• Comfortable working varied shifts including evenings, weekends, holidays, and overnight rotations

WHAT'S OFFERED

• Salary of USD $65,000 per year
• Full-time, on-site leadership role at a luxury hotel in Brooklyn, New York