Assistant Front Office Manager

Hampton Inn Manhattan-Madison Square Garden Area; New York (NY); On-site; USD 55,000; Full time

Job summary

A leading hotel in New York is seeking an Assistant Front Office Manager to oversee operations and ensure guest satisfaction. The role involves supervising staff, managing budgets, and improving service quality. Ideal candidates will have hospitality experience and strong leadership skills.

Qualifications

• 1-3 years hospitality experience, including front desk operations.

Responsibilities

• Assist in overseeing front office operations and supervising staff.
• Monitor financial operations and ensure compliance with controls.
• Improve guest satisfaction scores.

Skills

Leadership

Customer Service

Budget Management

Education

Associate or Bachelor’s degree

Job description

Join to apply for the Assistant Front Office Manager role at Hampton Inn Manhattan-Madison Square Garden Area.

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Pay Range

This range is provided by Hampton Inn Manhattan-Madison Square Garden Area. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$55,000.00/yr - $55,000.00/yr

Opportunity

Assist in overseeing front office operations, supervising staff, and ensuring guest satisfaction and sustainability standards.

Potential Career Path

Front Office Manager > Rooms Division Manager > Assistant General Manager

Essential Job Functions

1. Interview, select, train, schedule, coach, and support associates to meet brand and hotel standards.
2. Oversee front office operations in the absence of the manager.
3. Improve guest satisfaction scores.
4. Monitor financial operations and ensure compliance with controls and procedures.
5. Develop and monitor budgets and forecasts.
6. Manage capital budget items.
7. Review guest correspondence and incident logs.
8. Maintain front office supplies and inventory.
9. Coordinate with sales for group reservations.
10. Monitor guest room occupancy and minimize overbooking.
11. Follow sustainability guidelines (EarthView).
12. Practice safety protocols and follow OSHA standards.
13. Perform other duties as assigned.

Position Requirements

• Associate or Bachelor’s degree preferred.
• 1-3 years hospitality experience, including front desk operations.

Work Environment

• Variable schedule, including holidays and weekends.
• Requires standing, walking, lifting up to 25 pounds, and other physical activities.

Core Values

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Additional Details

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Job Function: Other
• Industry: Hotels and Motels