Assistant Front Office Manager

Hyatt Place; New York (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

A leading hospitality company is seeking an Assistant Front Office Manager to oversee front desk operations. This role involves supervising staff, ensuring guest satisfaction, and maintaining operational standards. The ideal candidate will have supervisory experience and strong organizational skills. Join a team that values exceptional service and teamwork.

Qualifications

• At least 1 year of supervisory experience in a hotel.

Responsibilities

• Supervise and coordinate the staff and activities of the Front Office.
• Evaluate guest satisfaction levels and monitor trends.
• Ensure security procedures for guests and property are followed.

Skills

Organizational Skills

Communication Skills

Interpersonal Skills

Conflict Resolution Skills

Job description

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Description

The main purpose of the Assistant Front Office Manager is to ensure the smooth operation of the front desk. They are responsible for directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager. In the absence of the Front Office Manager, they will also direct the Front Office operation.

Hotel Values

This description provides basic guidance to outline a minimum standard of performance. While it describes the general nature and level of work, our team is encouraged to go above and beyond to show concern and care for guests, co-workers, and managers. We foster a culture of teamwork and exceptional service.

Job Duties

• Assist in setting up training tools, standards, procedures, and plans for the Front Office.
• Supervise, organize, and coordinate the staff and activities of the Front Office.
• Evaluate guest satisfaction levels and monitor trends for continuous improvement.
• Ensure recognition of regular and VIP guests and promote the hotel's loyalty programs.
• Conduct inspections and maintain protocols to ensure standards are met.
• Monitor appearance, standards, and performance of team members, emphasizing training and teamwork.
• Maintain current knowledge of hotel products, services, policies, and local area attractions.
• Motivate and recognize team member successes.
• Ensure security procedures for guests, property, and emergencies are followed.
• Generate reports and communicate relevant information.
• Assist in achieving revenue and expense targets, and take corrective actions when needed.
• Authorize transactions like credit card acceptance, payouts, and refunds per procedures.
• Monitor and follow up on guest payments to ensure collection.
• Know hotel amenities, local attractions, and transportation options.
• Fulfill Manager on Duty shifts if required.
• Maintain a professional appearance and demeanor at all times.

Job Requirements

• Previous experience in a similar role or at least 1 year of supervisory experience in a hotel.
• Flexible scheduling.
• Strong organizational, communication, and computer skills.
• Excellent interpersonal skills and ability to multitask under pressure.
• Conflict resolution skills.

Compensation: $60,000-$65,000

Additional Information

This position may be at a hotel managed by a third-party company responsible for employment benefits.

Job Details

• Seniority level: Director
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality