Assistant Front Office Manager

Hotel Talent New York City; New York (NY); On-site; USD 62,000 - 64,000; Full time

Job summary

An established industry player in the heart of New York City is on the lookout for an Assistant Front Office Manager. This exciting role offers the chance to ensure guest satisfaction while managing the bustling front office operations of a vibrant hotel. You will lead a dedicated team, resolve guest complaints, and maintain high standards in collaboration with housekeeping. If you possess exceptional customer service skills and a passion for hospitality, this is your opportunity to thrive in a dynamic environment that embodies the energetic spirit of NYC.

Qualifications

• 1+ years of front-office leadership experience in hospitality.
• Proficiency in English and strong organizational skills.

Responsibilities

• Ensure guest satisfaction and manage front office operations.
• Guide team and handle guest requests efficiently.

Skills

Interpersonal Skills

Customer Service Skills

Leadership Skills

Organizational Skills

Communication Skills

Education

Experience in Front Office Management

Familiarity with Hotel/Hospitality Industry

Tools

Microsoft Word

Microsoft Excel

Job description

Experience the Heartbeat of the City at Hotel Talent NYC

Hotel Talent NYC, set in the vibrant and bustling heart of New York City, is seeking an Assistant Front Office Manager. Our hotel is not just a place to stay, it's a place to truly experience the city's energetic rhythm and diverse cultural fabric. This is your chance to be a part of that experience!

Responsibilities

As the Assistant Front Office Manager, you’ll be the lifeblood of our front office operations, ensuring everything in our bustling New York hotel runs smoothly. Your days will be filled with interesting challenges, from guiding our team, mastering inter-departmental communications, and ensuring staff accountability, to responding swiftly and cheerfully to guest requests or complaints. Your main goal? Guarantee our guests' satisfaction, every time.

Role Highlights

• Ensuring absolute guest satisfaction at all times.
• Keeping guest room inventory on point.
• Working hand-in-glove with our housekeeping department to maintain hotel standards.
• Resolving guest complaints efficiently.
• Steering operations and cash handling in accordance with our policies and procedures.
• Ensuring proper staffing levels to meet our customer service goals.

Qualifications

What will it take to nail this role? A combination of diverse interaction skills, service-oriented style, and professional presentation. A front-office leadership experience of 1 or more years and familiarity with the hotel/hospitality industry will give you an edge. Proficiency in English, Microsoft Word and Excel, combined with excellent organizational, interpersonal, and administrative skills is a must.

Your strengths? High energy, entrepreneurial spirit, motivational leadership, and exceptional customer service skills. Effective communication is crucial in our hotel.

Compensation

For the right candidate, we offer a competitive compensation range of $62,400 - $64,000 annually. What you earn will depend on your experience, education, and other factors. This is about being part of the thrilling NYC experience!

So, are you ready to enter the exhilarating world of Hotel Talent NYC? Apply today!