Assistant Front Office Manager

Hyatt; New York (NY); On-site; USD 60,000 - 65,000; Full time

Job summary

A leading hotel is seeking an Assistant Front Office Manager to ensure smooth operations at the front desk. This role involves supervising staff, improving guest satisfaction, and maintaining high service standards. The ideal candidate will have supervisory experience and strong organizational skills, contributing to a culture of teamwork and exceptional service.

Qualifications

• At least 1 year of supervisory experience in a hotel.

Responsibilities

• Assist in training tools and standards for the Front Office.
• Evaluate guest satisfaction and monitor trends.
• Conduct daily inspections and ensure adherence to standards.

Skills

Organizational

Communication

Interpersonal

Job description

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Description:

The main purpose of the Assistant Front Office Manager is to ensure the smooth operation of the front desk. They are responsible for directing, coordinating, and monitoring the overall Front Office operation as directed by the Front Office Manager. In their absence, they will direct the Front Office operation.

Hotel Values:

This description provides basic guidance to outline a minimum standard of performance. While it describes the general nature of the work, our team is encouraged to go above and beyond to provide exceptional service, showing concern and care for guests, co-workers, and managers. We promote a culture of teamwork and support, with the primary goal of delivering outstanding guest service. This list is not exhaustive of all responsibilities, duties, or skills required.

Job Duties:

• Assist in setting up training tools, standards, procedures, and plans for the Front Office.
• Support the Front Office Manager in supervising, organizing, directing, and coordinating staff and activities.
• Evaluate guest satisfaction levels and monitor trends for continuous improvement.
• Ensure recognition of regular and VIP guests and promote the hotel's loyalty programs.
• Conduct daily inspections and ensure front desk staff adhere to standards.
• Monitor appearance, standards, and performance of team members, emphasizing training and teamwork.
• Keep team members informed about hotel products, services, policies, and local area information.
• Motivate and recognize team member successes.
• Maintain security procedures for guests, hotel property, and emergencies.
• Analyze reports and communicate relevant information to staff and departments.
• Assist in achieving revenue and expense targets, and take corrective actions when needed.
• Authorize credit card transactions, cash payouts, and refunds per procedures.
• Monitor and manage guest credit and follow up on pending payments.
• Have knowledge of hotel amenities, local attractions, and transportation options.
• Fulfill Manager on Duty shifts if required.
• Maintain a professional appearance and demeanor at all times.

Job Requirements:

• Previous experience in a similar role or at least 1 year of supervisory experience in a hotel.
• Flexible scheduling availability.
• Strong organizational, communication, and computer skills.
• Excellent interpersonal skills and ability to handle conflicts effectively.

Compensation: $60,000-$65,000

Additional Information:

This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations.

Job Details:

• Seniority level: Director
• Employment type: Full-time
• Job function: Other
• Industry: Hospitality