Assistant Front Office Manager

Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course; Monterey (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course is seeking an Assistant Front Office Manager to support the Front Office Manager and supervise front desk operations on the evening shift.

You will oversee the front office, concierge, PBX and bell staff, hire and develop the team, and ensure exceptional service and guest satisfaction throughout the guest’s stay. This role emphasizes leadership and hospitality excellence.

Qualifications

• Prior cash handling experience is required.
• Minimum of 2 years front office hotel experience in a similar role.
• Strong guest service, organization, and problem-solving skills.
• Ability to multi-task and work in a fast-paced environment.
• Flexible schedule including weekends and holidays.

Responsibilities

• Supervise and manage front office operations to ensure profitability and guest satisfaction.
• Oversee concierge, PBX, and bell staff; recruit and develop the team.
• Coordinate evening shift to ensure a Manager On-Duty is available.
• Resolve complaints and improve service with Front Office Manager.
• Model professional hospitality and empower staff to deliver excellent service.

Skills

Cash handling

Guest service

Problem solving

Multi-tasking

Flexibility

Job description

Property Description

Join the prestigious team at Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course, located in the picturesque Monterey Peninsula of California! As a renowned resort, we are seeking dedicated and passionate individuals to be part of our team. With its stunning coastal location, luxurious accommodations, and world-class amenities, Hyatt Regency Monterey offers a unique and serene work environment where you can showcase your hospitality skills. As an employee, you will have the opportunity to deliver exceptional service to our discerning guests and create unforgettable experiences. With a commitment to employee development and growth, Hyatt Regency Monterey offers ample opportunities for advancement and career progression. Join our team and be part of a culture that values excellence, teamwork, and guest satisfaction.

Overview

The Assistant Front Office Manager is responsible for assisting the Front Office Manager in the supervision of the entire front office operations to ensure profitability, exceptional service, quality and value to each guest throughout their stay. Will help oversee front office, concierge, PBX and bell staff including selecting, training, and developing the team. This position will work primarily the evening shift to ensure there is a Manager On-Duty in the evening.

Responsibilities:

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.settles disputes, and resolves grievances and conflicts, or otherwise negotiates.

• Empowers employees to provide excellent customer service.

Qualifications

• Prior cash handling experience necessary.
• Minimum of 2 years previous hotel front office in a similar role.
• Excellent guest service, organization and problem solving skills.
• Ability to multi task and work in a fast paced environment.
• Ability to work a flexible schedule to include weekends and holidays.

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD $70,304.00 - USD $75,000.00 /Yr.