Guest Services Manager

Starwood Hotels; Miami (FL); On-site; USD 50,000 - 65,000; Full time

Job summary

A luxury lifestyle hotel brand in Miami is seeking a Guest Services Manager to lead and inspire a guest services team. The ideal candidate will have a minimum of 2 years' experience in a Front Office supervisory role, preferably in an upscale or luxury hotel environment. Strong leadership and communication skills are essential to ensure exceptional guest experiences. The role requires a flexible schedule and a passion for guest service that aligns with the company's commitment to sustainability and community engagement.

Qualifications

• Minimum of 2 years experience in a Front Office supervisory role in an upscale or luxury hotel.
• Strong leadership and proven track record in guest and team member engagement.
• Ability to accommodate a flexible schedule including days, evenings, weekends, and holidays.

Responsibilities

• Lead and inspire a guest services team to deliver exceptional service.
• Interact with guests regularly, ensuring a welcoming experience.
• Teach and coach team members to uphold service standards.
• Lead by example in daily operations.

Skills

Guest service

Leadership

Communication

Front office operations knowledge

Education

Post-secondary diploma or degree

Job description

Overview

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. As a luxury lifestyle hotel brand inspired by nature, we cultivate the best of eco-conscious design and sustainable architecture, together with extraordinary comfort and an unrivaled level of service. We are inspired by a simple idea: those that travel the world also care about it. Our hotel upholds this vision by channeling nature through design and culinary partnerships, while connecting with the local community and taking sustainable steps to make a big difference.

We have an opportunity for a service-minded Guest Services Manager to lead and inspire our great-natured service team. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role.

Responsibilities

• Lead and inspire a guest services team to deliver exceptional service.
• Interact with guests on a regular basis, ensuring a welcoming experience for all guests.
• Teach and coach team members to uphold service standards and company values.
• Lead by example in daily operations and guest interactions.

Qualifications

• Passionate about hotel operations and guest service with a minimum of 2 years experience working in a Front Office supervisory role, preferably within an upper upscale or luxury hotel environment.
• A post-secondary diploma or degree would be a plus.
• Advanced knowledge of front office operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
• Excels at communication, both verbal and written.
• Is able to accommodate a flexible schedule to include days, evenings, weekends and holidays.

About Us

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.