Assistant Front Office Manager

Socket.dev; Dallas (TX); On-site; USD 19,000 - 29,000; Full time

Job summary

Socket.dev is seeking a Front Desk Agent who will greet guests, register arrivals, and deliver outstanding service throughout their stay. You will handle check-ins/check-outs with a friendly, efficient approach and support the Front Office Manager to ensure smooth operations.

The role requires fluent English, the ability to multi-task in a fast-paced environment, and a willingness to work a varied schedule including evenings, weekends, and holidays.

Qualifications

• Proven guest service experience in hospitality or related field.
• Ability to greet guests professionally and manage registrations.
• Strong communication and problem-solving skills.
• Must be able to stand for long periods and work with minimal supervision.

Responsibilities

• Oversee front desk operations under the Front Office Manager.
• Greet guests and complete check-ins/check-outs in a friendly, efficient manner.
• Answer inquiries about hotel services and hours of operation.
• Maintain knowledge of rates, packages, events and local attractions.
• Operate front desk computer system and manage mail/packages.
• Assist in training new hires and handle escalated guest issues.
• Support in emergency procedures and budget adherence.

Skills

Fluent English

Customer service

Multi-tasking

Education

High School diploma or equivalent

College coursework in related field

Tools

Microsoft Office Suite

Job description

Description

Our Front Desk Agents are the first face our guests see, and we want it to be a welcoming and friendly one. They are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. The Front Office Manager assistant needs to set an example for the agents as well as oversee their job performance.

RESPONSIBILITIES

• Support the Front Office Manager in overseeing all front desk operations.
• Approach all encounters with guests and associates with a smile.
• Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
• Obtain all necessary information when taking room reservations.
• Answer guest inquiries about hotel service facilities and hours of operation.
• Be aware of all rates, packages, and special promotions.
• Maintain an up-to-date working knowledge of all property amenities, as well as any special events, local area attractions, and things to do near the hotel.
• Operate Front Desk computer system.
• Receive, log and distribute packages, mail, and messages as needed to guests and meeting rooms.
• As needed deliver guest items such as luggage, newspapers, amenities or other items requested by guests or team members
• Have knowledge of and assist in emergency procedures as required.
• Help maintain productivity levels at or above budgeted standards.
• Assist in training of new hires and current associates on a regular basis.
• Handle escalated guest issues and step into the Front Office Manager role when needed.
• Perform any other duty as required by management.

Requirements

QUALIFICATIONS

• At least 2 to 3 years of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Must be fluent in English, both written and verbal
• An operational knowledge of Microsoft Office suite
• Willing and able to stand for long periods of time
• Able to work with little or no supervision
• Demonstrate the ability to multi-task, be detail-oriented, and be able to problem solve.
• Must work well in stressful high pressure situations.
• Must be willing and have the ability to work a varied schedule that may include evenings, nights, weekends, and holidays