Assistant Front Office Manager

Francis Marion Hotel; Charleston (SC); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Free Meals during work shift!

Job summary

The Francis Marion Hotel is seeking an Assistant Front Office Manager to support the Front Office Manager and supervise front office staff, including front desk, PBX, concierge and bell staff. This full-time role oversees daily operations and serves as Manager on Duty as needed.

Ideal candidates have 1-2 years of front desk hotel experience; a hospitality degree is a plus. Strong customer service and problem-solving skills are essential, with a willingness to work days, nights, weekends, and

Qualifications

• 1-2 years prior hotel front desk experience.
• A Hospitality degree is a plus.

Responsibilities

• Supervise front office staff including front desk, PBX, concierge and bell staff.
• Manage day-to-day operations of the Front Office Department.
• Possess Manager on Duty responsibilities.
• Must be able to stand for long periods and move between areas.

Skills

Customer service

Conflict resolution

Attention to detail

Education

Hospitality degree (preferred)

Tools

HMS INFOR

Job description

• FREE Meals during work shift!

Who we are Steeped in fascinating history dating back to 1924, the Francis Marion Hotel heralded a new era of Charleston Hospitality amidst the Charleston Renaissance. Named for Revolutionary War Hero Francis Marion, the hotel became an iconic landmark recognized by Historic Hotels of America- featuring grand ballrooms, historic architecture and rich Charlestonian history. With its prime location across from Marion Square, the Francis Marion Hotel has been at the heart of the community as a major destination for weddings, galas, conferences and more. For over a century, the Francis Marion has been known for its exceptional hospitality and service.

About the Role

We have an immediate opportunity for a full time Assistant Front Office Manager. The Assistant Front Office Manager will assist the Front Office Manager in supervising the front office staff including the Front Desk Agents, PBX, Concierge and Bell Staff. This position is responsible for the day to day operations of the Front Office Department and this individual assumes Manager on Duty responsibilities.

Responsibilities

• The Assistant Front Office Manager will assist the Front Office Manager in supervising the front office staff including the Front Desk Agents, PBX, Concierge and Bell Staff.
• This position is responsible for the day to day operations of the Front Office Department.
• This individual assumes Manager on Duty responsibilities.
• Must be able to stand for long periods.
• Ability to move from place to place up stairs.
• Lifting and carrying luggage.
• Ability to hear and communicate with others.
• Must be willing to work a flexible schedule including days, nights, weekends and holidays.

Qualifications

• This job requires 1-2 years prior hotel front desk experience.
• A Hospitality degree is a plus.

Required Skills

• Strong customer service skills, conflict resolution skills and attention to detail are required.

Preferred Skills

• Knowledge of HMS INFOR is a plus.

Equal Opportunity Statement

The Francis Marion Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.