Assistant Front Office Manager

Hyatt Hotels; Dayton (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in hospitality is hiring an Assistant Front Office Hourly Manager to oversee front desk operations and ensure guest satisfaction. Ideal candidates will lead by example and foster a positive work environment while maintaining high service standards. Competitive wages and comprehensive benefits are part of the offer, reflecting a commitment to employee development.

Benefits

Medical/Dental/Vision Insurance

401K

Tuition Assistance

Discounted Hotel Rates

Opportunities for Training and Career Growth

Qualifications

• Passionate about guest service and engaging with others.
• Strong leadership skills with a commitment to develop staff.

Responsibilities

• Assist Front Office Manager to ensure guest satisfaction.
• Manage front desk operations and staff training.
• Respond promptly to guest needs and maintain service standards.

Skills

Leadership

Guest Service

Team Management

Job description

We are hiring an Assistant Front Office Hourly Manager.

We are looking for associates and leaders who are passionate about serving others! Working at the front desk places you at the heart of the hotel, with the most guest interaction. As the front desk supervisor, you will foster a cohesive team focused on delivering excellent guest service while maintaining brand and Concord standards. Your proactive, responsive, and caring approach will make a significant difference. If you enjoy engaging with others, leading a team, and possess a winning personality with a high sense of responsibility, this role is perfect for you! We foster a great company culture at Concord Hospitality where everyone is valued and respected.

Role Responsibilities:

The Assistant Front Office Manager assists the Front Office Manager in ensuring the success of the front desk, guest satisfaction, and product quality standards. You will manage all hotel areas according to brand standards to create a friendly atmosphere of superior service and quality. Your performance sets an example for staff.

Essential Job Functions:

Guest Service

• Assist in maintaining guest service as the hotel's core philosophy.
• Respond promptly to guest needs, demonstrating a commitment to guest satisfaction.
• Ensure all staff are trained in guest service standards and develop added value programs.
• Empower staff to deliver responsive guest assistance and meet or exceed satisfaction measures.
• Ensure hotel standards contribute to consistent guest service.

Front Desk Management

• Act as manager on duty and assist in managing front desk operations.
• Ensure staff are trained in all front desk procedures, including check-in/check-out, phone operations, amenities, and systems.
• Assist with scheduling, payroll, and discipline.
• Maintain financial controls and produce accurate reports.
• Foster a positive work environment, emphasizing employee development and fair policies.

Safety and Security

• Know and adhere to local health, safety, and security codes.
• Identify and correct safety hazards and security issues.
• Follow policies for key control and security procedures.

Operations

• Engage staff in preventive maintenance and protect hotel interests during capital projects.

This role exemplifies leadership by example, maintaining confidentiality, and ensuring staff follow policies and procedures. The ideal candidate is a LEAD BY EXAMPLE person.

Benefits (Full-Time Associates):

We offer competitive wages and a comprehensive benefits package including medical/dental/vision, life insurance, disability options, 401K, tuition assistance, discounted hotel rates, and opportunities for training and career growth.

Why Concord?

Our culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We prioritize a positive work environment, value our associates, and promote from within. Join us to enjoy a supportive culture where your talents are appreciated and developed. We also engage in fun activities to stay connected and show we care.

If you take pride in your work and want to exceed guest expectations, we want to hear from you! We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace.

Equal Opportunity Employer

This employer complies with federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.