ASSISTANT FRONT OFFICE MANAGER

DR HOTEL EMPLOYEE LEASING LLC; Boca Raton (FL); On-site; USD 52,000 - 550,000; Full time

Job summary

Marriott Boca Raton is seeking an Assistant Front Office Manager to support the Front Office Manager by overseeing daily front desk operations, managing staff, and ensuring excellent guest service. You will help maintain efficiency, accuracy, and professionalism while assisting with training, scheduling, and service recovery.

The role offers a leadership path in a dynamic hotel setting with hands-on involvement in guest interactions and room operations.

Qualifications

• Previous front desk or guest service leadership experience preferred.
• Strong communication, organization, and customer service skills.
• Professional, dependable, and able to lead by example.
• Flexible to work holidays and weekends.

Responsibilities

• Support daily front desk and guest service operations
• Assist with supervising, coaching, and developing the front desk team
• Oversee check ins, check outs, reservations, and guest account handling
• Handle escalated guest concerns and ensure timely service recovery
• Monitor staffing levels and assist with scheduling and shift coverage
• Ensure compliance with hotel procedures, policies, and brand standards
• Maintain accuracy in logs, reports, and financial documentation
• Communicate effectively with housekeeping, engineering, and leadership
• Support onboarding, training, and performance evaluations
• Lead by example to provide warm, professional guest service

Skills

Customer service leadership

Communication skills

Organization skills

Team leadership

Tools

Hotel systems

Job description

Job Details

Job Location: Marriott Boca Raton - Boca Raton, FL 33486

Position Type: Full Time

Salary Range: $52,000.00 - $550,000.00 Salary

Job Shift: Swing

You are organized, service driven, and skilled at supporting front desk operations. You know how to coach a team, solve problems, and ensure guests enjoy a smooth, welcoming experience. If you thrive in hospitality and enjoy leadership with hands‑on involvement, keep reading.

The Role

As the Assistant Front Office Manager, you support the Front Office Manager by overseeing daily front desk operations, managing staff, and ensuring excellent guest service. You help maintain efficiency, accuracy, and professionalism while assisting with training, scheduling, and service recovery.

What You Will Be Doing

• Support daily front desk and guest service operations
• Assist with supervising, coaching, and developing the front desk team
• Oversee check ins, check outs, reservations, and guest account handling
• Handle escalated guest concerns and ensure timely service recovery
• Monitor staffing levels and assist with scheduling and shift coverage
• Ensure compliance with hotel procedures, policies, and brand standards
• Maintain accuracy in logs, reports, and financial documentation
• Communicate effectively with housekeeping, engineering, and leadership
• Support onboarding, training, and performance evaluations
• Lead by example to provide warm, professional guest service

Why You Will Love It Here

• Leadership opportunity with daily guest interaction
• Supportive management and opportunities for career growth
• A dynamic front office environment where you make an impact

Ready to Join the Team

If you are ready to support front office operations and help deliver excellent guest service, we would love to meet you.

EOE

Qualifications

What Makes You You

• Previous front desk or guest service leadership experience preferred
• Strong communication, organization, and customer service skills
• Professional, dependable, and able to lead by example
• Comfortable using hotel systems and managing multiple tasks
• Effective problem solver with a positive, team-oriented attitude
• Passionate about hospitality and creating great guest experiences
• Flexible to work any shifts, including holidays and weekends