Assistant Front End Manager

Kennies Market Inc; Spring Grove (PA); On-site; USD 19,000 - 21,000; Full time

Job summary

Kennie's Market’s Inc. in Spring Grove, PA is seeking an Assistant Front End Manager to oversee front-end operations and customer service. The role includes scheduling, training, and ensuring efficient cash handling and bagging procedures.

You will supervise 20-30 front end staff, maintain store standards, support daily promotions, and ensure safety and loss prevention guidelines are followed. This is a full-time position with hourly pay.

Qualifications

• High school diploma or GED and 3–6 months related experience or training or equivalent.
• Ability to read and comprehend simple instructions, short correspondence and memos.
• Ability to write simple correspondence.
• Ability to present information in one-on-one and small group situations to customers, clients, and employees.
• Knowledge of register system, bagging procedures, cash office policies and scan procedures.
• Follow safety and loss prevention standards.

Responsibilities

• Supervises 20-30 employees in the Front End Department.
• Write weekly schedules for front end team members.
• Open registers and manage coverage for front end operations.
• Handle customer inquiries and complaints and train front end staff.
• Assist cashiers with change, WIC checks, price checks, and questions.
• Monitor front end cleanliness and safety standards.
• Complete weekly and monthly paperwork.

Skills

Reading comprehension

Writing simple correspondence

Mathematical skills

Reasoning ability

Customer service

Cash handling

Education

High school diploma or GED

Tools

Register system

Cash office procedures

Scan procedures

Job description

Kennie's Market's Inc

Assistant Front End Manager

Spring Grove, PA 17362 - $14.00 - $15.00 / hour - full time

Job Description

The Assistant Front End Manager position is responsible to perform duties as directed by theFrontendManager for the successful operation of the Front End Department and is responsible to see that allKennie's customers are provided with the best customer service available.

Requirements:

• EDUCATION/EXPERIENCE: High school diploma or General Education Degree(GED) and three(3) to six(6) months related experience and/or training or an equivalent combination of education and experience.
• LANGUAGE SKILLS: Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of this organization.
• MATHEMATICAL SKILLS: Ability to add, subtract, multiply and divide, in all units of measure, using whole numbers, common fractions and decimals.
• REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Responsible to perform his/her duties within the guidelines of established company policies, procedures and standards.
• Competent knowledge of register system, bagging procedures, cash office policies and scan procedures.
• Responsible for the safety and security of Company assets. Follow established rules for securing cash (deposit security, change order collection and put away)
• Responsible for the training of all new Cash Office, Customer Service, Cashiers and Baggers in accordance with the Company’s program guidelines.
• Write weekly schedule for all front end team members (office, customer service and front end).
• Open registers in a timely manner and call for additional cashiers and baggers for adequate coverage on the Front End
• Effectively handle all customer inquiries and complaints and train all Front End employees to do the same.
• Assist cashiers with getting change, approval of wic checks, price checks and answering questions.
• Assist at courtesy desk as needed.
• Monitor the cleanliness of front end, store entrance, foyer, break rooms and restrooms.
• Complete timely performance evaluations for all front end team members.
• Responsible to obey all safety standards as well as loss prevention standards as outlined by the company.
• Cooperate with fellow department associates and with other departments when inter-departmental or store wide promotions warrant.
• Perform other duties regarding the Company as directed by the appropriate store management.
• Responsible for the accurate completion of week ending and month ending paperwork.
• Adheres to company uniform policy and name badge policy.

Supervisory Responsibilities:

• Supervises 20-30 employees in the Front End Department.
• Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws.
• Responsibilities may include assisting with interviewing, hiring and training employees planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.