Assistant Front Desk Manager

AIRE Ancient Baths; Los Angeles (CA); Hybride; USD 27 000 - 39 000; Plein temps

Avantages offerts par ce poste

Health benefits

Birthday experience

Employee discounts

Résumé du poste

AIRE Los Angeles, a luxury wellness brand, opens its first North American location in the Arts District. We are seeking an Assistant Front Desk Manager to lead the front desk team, uphold five-star service, and greet guests with personalized care.

You will supervise Front Desk Attendants and Host, manage reservations, ensure smooth cash handling, and maintain the luxe environment. Weekend and holiday availability expected; competitive $24/hour plus tips and benefits.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years’ experience in a client service setting.
• 1–2 years of supervisor experience required.
• Excellent verbal and written communication skills required.
• Proficiency in Microsoft Office preferred.

Responsabilités

• Oversee front desk opening and closing procedures.
• Support front desk area organization and aesthetics.
• Provide exceptional guest service and resolve issues.
• Direct/support Front Desk Attendants and Host in daily workflows.
• Troubleshoot reservation system challenges and manage payments.

Connaissances

Customer service

Communication

Leadership

Organizational skills

Guest experience

Formation

High School Diploma

Outils

Microsoft Office

Description du poste

Be Part of Something Extraordinary – AIRE Los Angeles Is Coming!

A new chapter of AIRE Ancient Baths is coming to Los Angeles, and we're looking for exceptional individuals to bring it to life.

Inspired by the bathing traditions of ancient Roman, Greek, and Ottoman civilizations, AIRE creates unique spaces where time stands still, inviting guests to disconnect and experience the art of relaxation. At AIRE we are proud to have an international presence with 10 established centers: Toronto, Tribeca, Upper East Side, Chicago, London, Copenhagen, Barcelona, Sevilla, Almeria, and Vallromanes.

As we prepare to open our largest location in North America, we're bringing the AIRE Experience to the heart of Los Angeles' Arts District.

Set within a beautifully restored 1930s industrial building, AIRE Los Angeles will blend exposed brick, warm wood, and natural stone to create an intimate sanctuary featuring ten baths and relaxation spaces.

Now, we're building the team that will bring this experience to life.

At AIRE, our people are at the heart of everything we do. We value genuine care, collaboration, and excellence in every detail.

Joining our Los Angeles opening team is an opportunity to help shape something new, grow with us, and create unforgettable guest experiences from day one.

We invite you to be part of our story.

The Role:

As we prepare to open our new centre in Los Angeles, we are seeking an Assistant Front Desk Manager who will play an important role in establishing and supporting our Front Desk operations.

The Assistant Front Desk Manager will play a key role in delivering an exceptional guest experience by supporting and guiding the Front Desk team, ensuring the highest standards of service, and creating a welcoming environment through genuine care and personalized attention to every guest.

Key Responsibilities:

• Oversee reception desk opening and closing procedures.
• Support the aesthetic condition and organization of the entire welcome/reception area.
• Engage with clients, ensuring all are tended to and having a positive experience, providing excellent customer service to resolve issues.
• Direct/Support the Front Desk Attendants and Host regarding daily workflows.
• Troubleshoot reservation system challenges.
• Oversee all transactions; managing the payment process.
• Monitor gift package supply levels; re-stock when required.
• Enforce uniform policy across the front desk and reception team.
• Remain in constant communication with the Front Desk Manager or MOD, regarding workflow disruptions.
• Perform other front desk-related tasks as needed.

Who You Are:

• Have a High School Diploma or GED, required.
• Have a minimum of 2 years’ experience in a client service setting, required.
• Have at least 1-2 years of supervisor experience, required.
• Possess excellent verbal and written communication skills, required.
• Proficient in Microsoft Office, preferred.
• Maintain company standards of luxury, glamour, warmth, energy, and accommodation.
• Possess a strong customer service mentality with experience catering to high-end clientele.
• Display a friendly, energetic, outgoing, and personable demeanor.
• Have a heightened sense of organization and can follow detailed instructions.
• Can prioritize, organize, and make appropriate judgment calls in a fast-paced environment.
• Have the ability to stand for prolonged periods of time; bend and lift up to 20 pounds.
• Must be flexible with their schedule. *Weekend and holiday hours will be required.

Why You Should Join Us:

• Pay: $24/hour plus tips.

• Be part of a brand-new opening and help bring the AIRE Experience to Los Angeles for the very first time.

• Join a company that creates unique wellness experiences wherever it goes — blending history, atmosphere, and emotion in an unforgettable way.

• Enjoy Health Benefits.

• Celebrate your birthday with a complimentary AIRE Experience, and enjoy exclusive employee discounts for yourself, friends, and family.

• Grow with us: AIRE is a global and expanding brand with exciting paths ahead. This is a rare opportunity to be part of something special from day one: not just a job, but the chance to bring a new concept to life in your city.