Assistant Food & Beverage Manager - Room Service (IRD)

Four Seasons; Kailua (HI); On-site; USD 70,200 - 78,000; Full time

Benefits offered by this job

An on-site Physical Therapist

24-hour access to Indoor and Outdoor Gym

Holiday, Vacation & Sick pay

Robust Benefit Plan

Company Match 401K Plan

Laundered Employee Uniform

Free employee meals

Complimentary stays at Four Seasons Worldwide

Training and Development Opportunities

Employee Recognition Programs

Job summary

Four Seasons in Kailua, Hawaii is seeking an Assistant Food & Beverage Manager for In-Room Dining. You will manage the operation, ensuring exceptional service delivery and coaching a dedicated team. Candidates should have luxury hospitality experience and strong leadership skills.

The position offers a salary range of $70,200 - $78,000 along with remarkable benefits including complimentary stays, training opportunities, and more.

Qualifications

• Experience in luxury hospitality or resort food & beverage environment.
• Ability to manage multiple priorities in a dynamic, 24-hour operation.
• Strong leadership skills to motivate, coach, and develop team members.

Responsibilities

• Support daily operation of In-Room Dining, ensuring quality service.
• Lead and develop a team of IRD professionals.
• Ensure a personalized and memorable guest experience.

Skills

Strong leadership skills

Detail-oriented guest experiences

Communication and collaboration

Solution-oriented mindset

Job description

Assistant Food & Beverage Manager – In‑Room Dining (IRD)

We are seeking an experienced hospitality professional to lead and manage our In‑Room Dining (IRD) operation, ensuring a seamless, personalized luxury dining experience for guests across all in‑room dining and private service interactions. The role supports our 24‑hour operation, delivering every order—whether a morning coffee or a multi‑course private dining experience—with efficiency, accuracy, and genuine care.

About the location

Oceanfront splendour in perfect harmony with nature. Surrounded by white‑sand beaches and black‑lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long‑held traditions to its inspired art, informs every detail of our idyllic retreat.

What You’ll Do

• Support the daily operation of In‑Room Dining, ensuring timely, accurate, and high‑quality service delivery
• Lead, coach, and develop a team of IRD professionals, fostering a positive and accountable team culture
• Ensure a personalized and memorable guest experience, handling requests, concerns, and special arrangements with professionalism and urgency
• Maintain a strong presence in the operation, supporting the team during peak periods and complex service moments
• Partner with culinary and front office teams to ensure seamless coordination and communication
• Monitor and uphold standards of quality, presentation, and service execution
• Support scheduling, labor management, and cost control to achieve operational goals
• Contribute to continuous improvement of processes, service flow, and guest satisfactio

What To Bring

• Experience in a luxury hospitality or resort food & beverage environment, with exposure to in‑room dining or similar service preferred
• A passion for delivering exceptional, detail‑oriented guest experiences
• Strong leadership skills with the ability to motivate, coach, and develop team members
• Ability to manage multiple priorities in a dynamic, 24‑hour operation
• Strong communication and collaboration skills across departments
• A calm, solution‑oriented mindset in a fast‑paced environment
• Solid understanding of operational and financial fundamentals in food & beverage
• Tuberculosis Clearance (TB)

Join Our ‘ohana & Enjoy Our Amazing Benefits

• Salary Range: $70,200 - $78,000
• An on‑site Physical Therapist
• 24‑hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary ‘Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf