Assistant Food & Beverage Manager

Hyatt Hotels Corporation; New York (NY); On-site; USD 56,000 - 79,000; Full time

Job summary

Une entreprise hôtelière de renommée mondiale recherche un manager pour superviser les services alimentaires et de boisson. Le candidat idéal aura une forte expérience en gestion, un sens de l'organisation, et la capacité à offrir un service client exceptionnel. Des responsabilités incluent la supervision des opérations quotidiennes, la gestion d'équipe, et le maintien des normes de qualité.

Qualifications

• Expérience dans le service de chambre d'hôtel, le stewarding et la restauration fine préférée.
• Capacité à travailler avec un horaire flexible (nuits, week-ends, jours fériés).
• Préférence pour l'expérience de marque de luxe.

Responsibilities

• Surveiller les opérations quotidiennes en garantissant la conformité aux normes de qualité.
• Gérer les performances des employés et mettre en œuvre des améliorations.
• Assurer la satisfaction des clients par la gestion des plaintes.

Skills

Leadership

Communication

Organization

Customer Service

Job description

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

This person oversees the different functions of the food and beverage areas including banquets, restaurant, room service and bar at different times within the hotel. Responsibilities may include scheduling and training of staff.

• Oversee daily operations ensuring compliance with health, safety, and quality standards.
• Coordinate with the kitchen staff to ensure timely preparation and delivery of food and beverages
• Handle customer complaints and feedback, ensuring guest satisfaction and implementing improvements as necessary
• Monitor financial transactions and budget adherence, including payroll

Salary Hourly Range:56,000-79,000

Responsibilities include:

• Support hotel leadership by developing and assuming key management responsibilities
• Assume the role of liaison between all departments within the food & beverage division and all other hotel departments
• Supervise departmental performance and provide them council
• Manage hourly room service and restaurant employees through scheduling, payroll, training, coaching, evaluating and hiring
• Lead and coach the team towards achieving exceptional guest service and employee satisfaction results
• Monitor ordering, labor cost, and quality and consistency on a daily basis ensuring financial performance and control
• Ensure proper safety and sanitation of all kitchen facilities and equipment
• Organize and facilitate departmental meetings, training and goals setting

Salary Range: $56,000-79,000

Qualifications

• Previous experience in Hotel Room Service, Stewarding, Fine Dining, and Beverage strongly preferred.
• Possess strong leadership, communication, organization and relationship skills
• Experience with training, financial management and customer service
• A true desire to exceed guest expectations in a fast paced customer service environment
• Previous luxury brand experience preferred
• Previous experience with managing in a union environment strongly preferred
• Ability to work a flexible schedule including nights, weekends, and holidays

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