Assistant Food & Beverage Manager

Hyatt Hotels Corporation; Atlanta (GA); On-site; USD 50,000 - 75,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Food and Beverage Supervisor for their Atlanta location. The position entails managing restaurant and bar operations, ensuring exceptional guest experiences, and overseeing a dynamic team. Ideal candidates will have previous supervisory experience in food and beverage, excellent organizational skills, and a dedication to customer satisfaction. This is an exciting opportunity to grow within a leading hospitality company, known for its commitment to employee development and rewarding work environment.

Benefits

Medical health care (after 30 days)

Free colleague meals during shifts

Paid holidays

Vacation and sick leave

Paid Family Bonding time

Discounted and complimentary rooms

Qualifications

• 2-3 years Food and Beverage supervisory or management experience.
• Must be proficient in Microsoft suite, including Word and Excel.
• Beverage knowledge and experience preferred.

Responsibilities

• Opening and closing restaurant and bar operations.
• Supervising and training colleagues during service.
• Resolving guest complaints to maintain satisfaction.

Skills

Dependability

Accountability

Organization

Dynamic Leadership

Customer Satisfaction

Tools

Simphony/EMC

RealTime

TOCK

Dimensions

Microsoft Word

Microsoft Excel

Job description

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

What you can expect from Hyatt:

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Hyatt has the best to offer including: medical health care (after 30 days), free colleague meals during shifts, paid holidays, vacation and sick leave, paid Family Bonding time, discounted and complimentary rooms at Hyatt’s across the globe and much more!

Daily tasks include, but are not limited to:

Opening and closing of restaurant and bar operations (Sway, 22 Storys, Market & Digital Dining), inventory requisitions, performing daily walk-throughs to ensure compliance with Department of Health regulations as well as Hyatt and property implemented standards of outlets, etc.

Have floor presence during service hours - including but not limited to, supervising and training colleagues, while also coaching and mentoring staff during service.

Ensuring that guests receive prompt attention from servers and bartenders that align with standard operating procedures pertaining to outlet and brand standards.

Coach colleagues on performance as needed to maintain and reflect both Hyatt and property implemented service standards and procedures.

Weekly tasks include, but are not limited to:

Payroll and scheduling for food and beverage outlets, follow up on projects, follow up on outstanding requests from other departments, etc.

Resolve guest and customer complaints as appropriate to maintain a high level of guest satisfaction and quality. This will include responding to online feedback by guests and customers alike.

Ensure that F&B colleagues are at all times attentive friendly helpful and courteous to guests, all other colleagues and managers.

Work with management team to implement policies and procedures to increase guest and colleague satisfaction.

Assisting in hiring, training and onboarding new colleagues while working in conjunction with management team.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.

Qualifications

The hotel is searching for individuals that demonstrate the following attributes

• 2-3 Years Food and Beverage Supervisory or Management experience
• Dependability and accountability
• Experience with various food and beverage systems (Simphony/EMC, RealTime, TOCK, Dimensions, etc.) is valued, especially Hyatt systems.
• A true desire to satisfy the needs of others in a fast-paced environment
• Ideal candidates should have strong organizational skills, the ability to work with flexible work schedule based upon business needs and be a team player and dynamic leader.
• Must be proficient in Microsoft suite of products – including Word and Excel.
• Beverage knowledge and experience is preferred
• Must be able to work a flexible schedule, including weekends and holidays

Hyatt Regency Chesapeake Bay Golf Resort, Spa and Marina | Cambridge , MD , US

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