Assistant Financial Center Manager

Simmons Bank; Memphis (TN); On-site; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic regional community bank as an Assistant Financial Center Manager, where you'll lead a team to meet customer needs through a consultative approach. This role offers exciting growth opportunities, especially for those with retail or sales experience. You'll be responsible for coaching bankers, ensuring compliance, and fostering a strong team environment. With a focus on exceptional customer service and the use of cutting-edge technology, this position is perfect for motivated individuals looking to make a difference in the banking industry.

Qualifications

• Ability to lead a team in a fast-paced banking environment.
• Previous retail supervisory experience is preferred.

Responsibilities

• Assist in hiring and training branch staff for effective operations.
• Grow small business banking relationships through outside sales.

Skills

Sales Process Management

Customer Service Excellence

Effective Communication

Leadership Skills

Education

High School Diploma or GED

BS/BA Degree

Tools

MS Office

Social Media Platforms

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Simmons Bank is a dynamic regional community bank with the full financial capabilities to meet the unique needs of our customers. We believe in empowering our associates to be trusted advisors while providing them with the resources of a traditional bank supported by cutting-edge technology. We are passionate about guiding our customers through each financial life stage and understand they desire and deserve choices on how they wish to bank.

As an Assistant Financial Center Manager (AFCM), you will be responsible for leading a team to meet the financial needs of customers through a valued consultative approach while providing exceptional customer service. The AFCM role involves both individual production and coaching a team of bankers who meet with customers and prospects in person, through outside business development, and by phone. The successful candidate should be driven, competitive, and motivated to work as part of a team to achieve goals. This position offers opportunities for growth, development, and upward mobility, especially for candidates with retail or sales experience interested in a career in banking.

Essential Duties and Responsibilities

1. Assist the Financial Center Manager in hiring, scheduling, coaching, and training branch staff to ensure coverage and foster a strong team environment.
2. Demonstrate knowledge of all retail roles and oversee staff duties to ensure compliance with branch processes and procedures.
3. Educate associates on the full scope of bank resources, including in-branch services, digital capabilities, and business partner resources.
4. Ensure personal and team goals are met through in-person and outbound calling activities, sharing solutions based on customer needs.
5. Facilitate consumer loan requests, maintain knowledge of loan policies, and coach staff in handling loan requests effectively.
6. Uncover customer needs and refer them to appropriate teams for small business, corporate, mortgage, and financial advisory services.
7. Grow existing and develop new small business banking relationships through outside sales activities.
8. Maintain high client satisfaction by reviewing experience results and implementing improvement plans.
9. Perform branch audits, including teller cash audits, compliance documentation, and reporting.
10. Ensure all activities comply with applicable laws, regulations, policies, and procedures, including completing required compliance training.

Qualifications

To be successful, candidates must perform each duty satisfactorily. The following are the preferred qualifications:

• Ability to manage and lead an effective sales process while supporting excellent customer service.
• Positive leadership in a fast-paced banking environment.
• Effective motivation and communication skills for one-on-one and group settings.

Education and Experience

• High school diploma or GED required; BS/BA degree preferred or equivalent work experience.
• Previous retail supervisory experience.
• Must register with the National Mortgage Licensing System and Registry (NMLS) and obtain an NMLS license after employment.

Computer Skills

• Proficiency in MS Office programs.
• Ability to utilize social media platforms for brand awareness and market knowledge.

Other Qualifications

• Occasional travel for meetings, training, and support activities.
• Support and guidance at other banking institutions within the market.
• Bilingual skills are preferred.

Equal Employment Opportunity: Simmons First National Corporation and its subsidiaries are committed to equal employment opportunities regardless of race, color, religion, sex, national origin, veteran status, disability, or other protected classifications.