Assistant Facility Manager - Cincinnati, OH

LAZ Parking; Cincinnati (OH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Pay Activ – On-demand wages; get up to

Paid training

Free company uniform

401k

Medical, Dental, Vision

Paid time off

Job summary

LAZ Parking is seeking an Assistant Facility Manager in Cincinnati, OH to oversee 24/7 parking operations at assigned locations. You will support the Project Manager, lead location teams, and ensure service excellence while managing staff and daily finances.

The role emphasizes supervisory leadership, payroll coordination, and opening new locations, with a strong focus on client relations and revenue optimization. A vehicle and 2+ years driving plus supervisory experience are required.

Qualifications

• Associate's degree or equivalent work experience desirable.
• 1+ years in Management or Supervisory role.
• Experience leading a group of 10-20 individuals.
• Knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications.

Responsibilities

• Lead location team to achieve annual objectives and align with LAZ culture.
• Complete daily tasks in the absence of frontline staff.
• Identify high-potential employees to support growth.
• Assist Project Manager with payroll time entries and scheduling.
• Open and set up new locations.
• Manage location budgets and expenses; optimize staffing and operational costs.
• Develop client relationships and support business retention.
• Prepare operational and financial reports regularly.
• Maximize revenue and customer satisfaction through service excellence.
• Supervise and direct Team Leaders and frontline staff.
• Implement projects and initiatives at assigned locations.
• Coordinate with police and emergency teams for daily operations.

Skills

Supervisory experience

Team building

Customer service

Communication

Multi-tasking

Interpersonal skills

Conflict resolution

Coaching conversations

Sense of urgency

Problem solving

Education

Associate's degree or equivalent

Tools

Excel

Word

PowerPoint

Job description

Want to hear something crazy? Cars only spend 5% of their time driving. Where do they spend the other 95%? PARKED!

LAZ Parking is one of the country's largest and fastest-growing parking companies. LAZ operates hundreds of thousands of parking spaces across the country. When it comes to parking, we’re the experts!

We are also a PEOPLE FIRST company. We often say, “Parking is our industry, but people are our passion.” We aim to “create opportunities for our employees and value for our clients.”

The Spirit Of The Position

The Assistant Facility Manager oversees the operations for assigned location(s), under the direction of the Project Manager, to ensure 24/7 professional parking management. As a company devoted to promoting an employee-focused servant leadership culture, the Assistant Project Manager will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location.

Principal Job Duties

• Assist with the management and development of the location(s) team to accomplish annual and periodic goals/initiatives while embodying and using LAZ Parking’s culture as a guideline.
• Responsible for completing daily tasks at assigned locations in the absence of an assigned frontline employee(s) or regularly to fill a shift.
• Identifying high-potential employees to support the organization’s continued growth.
• Support the Project Manager with time entries into the payroll system, scheduling shifts, training, etc.
• Responsible for assisting with the opening of newly assigned locations.
• Responsible for the financial management of the assigned location, ensuring adherence to budget and revenue enhancements related to staffing, scheduling, and operational expenses.
• Responsible for developing client relationships and business retention.
• Assist the region with preparing operations for new locations related to facility services, etc.
• Daily, Weekly, Monthly, and Annual financial and operational reports as required.
• Ensuring that increased revenue, managed expenses, and customer satisfaction are maximized by maintaining the highest service thresholds and initiatives aligned with our various clients' expectations.
• Managing, planning, scheduling, training, and directing the activities of Team Leaders and frontline staff.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned locations.
• Communicate with the local police department and emergency management teams related to claims and daily operations.
• Assist with monitoring, reviewing, and analyzing the market rate structures.
• Implementation and completion of other projects, programs, and initiatives that may arise from assigned locations.
• Additional duties as assigned.

Requirements

• Valid driver's license with 2+ years of driving experience.
• A vehicle to drive to multiple locations (a must)
• Supervisor+ experience is a must.

Education

• Associate's degree or equivalent work experience desired.

Experience

• 1+ years in Management or Supervisory role.
• Experience leading a group of 10-20 individuals.
• Previous experience working in high-stress situations with tight deadlines/high customer expectations.
• Knowledge of Excel, Word, PowerPoint, and General Microsoft Office Applications.

Skills

• Supervisory experience is highly preferred but not required.
• Ability to seek improvement and create an environment of idea-sharing and creative problem-solving.
• Capable of handling employee conflict, following grievance procedures, mediating, and conflict resolution.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to encourage open expression of ideas and opinions.
• Excellent team building and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Physical Demands

• Willingness to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push, and pull at least 25 pounds.
• Ability to stand and walk for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

Benefits

• Team Atmosphere
• Growth Opportunities
• Pay Activ – On-demand access to earned wages; get up to 50% of your earned wages immediately!
• Paid training: No experience? We have you covered!
• Free company uniform

The following programs are available to help support you,freeof charge.

• Health Coaching & ResourcesOne-on-one health coaching is available to all employees whether you enroll in LAZ Benefits.
• Employee Assistance Program (EAP)you and eligible household members have 24/7 access to confidential counseling.
• Smoking Cessation Program

Additional Full-Time Benefits

• 401k
• Medical, Dental, Vision
• Paid time off
• Short Term & Long-Term Disability
• *After six months of employment, working at least 25 hours, on average, per week - part-time employees are eligible for full-time benefits.

FLSA Status: Non-Exempt

LAZ Parking is an equal-opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used to limit or exclude any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.