Assistant Facility Manager

JLL; Plano (TX); On-site; USD 73,000 - 86,000; Full time

Job summary

An established industry player is seeking an Assistant Facility Manager to join their Integrated Facility Management team. This role offers a unique opportunity to assist in operating and maintaining properties while fostering strong client relationships. You'll be responsible for coordinating service activities, managing vendor performance, and ensuring high levels of client satisfaction. With a focus on innovation and continuous improvement, this position is ideal for someone looking to thrive in a fast-paced environment. Join a company that values your contributions and supports your personal and professional growth through a comprehensive benefits package.

Benefits

401(k) plan with matching contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Qualifications

• Bachelor's degree or equivalent work experience required.
• Strong problem-solving and interpersonal skills are essential.
• Experience with CMMS/Work Order systems preferred.

Responsibilities

• Assist Facility Manager in delivering property services and maintenance.
• Coordinate service activities and manage vendor performance.
• Ensure client satisfaction by responding to service needs promptly.

Skills

Customer Service

Problem-Solving

Interpersonal Skills

Communication Skills

Vendor Management

Organizational Skills

Analytical Skills

Education

Bachelor's Degree

Equivalent Work Experience

Tools

CMMS/Work Order Systems

Microsoft Office Suite

Corrigo

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Assistant Facility Manager

Plano, Texas

M-F 7am-4pm

$73,100-86,000

As part of the Integrated Facility Management (IFSM) team, the AFM will assist the Facility Manager in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s goals and objectives.

• Promote a high level of satisfaction among clients by promptly responding to their service needs.
• Coordinate and schedule service activities at assigned client location(s).
• Act as an interface with the client and collaborate to solve problems and resolve unique situations with professionalism and service orientation.
• Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery.
• Oversee vendors for mechanical, electrical, plumbing, carpentry, critical systems, HVAC, generator, and others defined within the portfolio of respective sites.
• Accountable for the accuracy and timely updates to all systems data utilized for the account processes, procedures, and metrics.
• Support development and adherence to communication protocols by account and client standards.
• Hands-on management of all service deliverables both internal to JLL and by subcontractors.
• Hands-on management of Work Order System and Work Order Management.
• Initiate service requests as needed to support Client requests/needs.
• Monitor WOs dispatched to suppliers to ensure compliance with SLAs and WO Management.
• Review and approve all vendor invoices, follow up on discrepancies, and close out invoices.
• Other duties as assigned.
• Proactively partner with key vendors and effectively implement vendor management best practices. Communicate Safety, KPI and SLA requirements to them in a timely way. Engage them in the identification of service delivery improvement and savings identification. Oversee their work and ensure work is performed per contract.
• Meet or exceed site KPIs; monitor SLAs monthly to identify potential off-track areas and plan corrective actions accordingly.
• Partner with strategic sourcing to effectively manage vendor relationships.
• Read and fully understand the requirements set forth in the Master Services Agreement.
• Develop strategic improvement plans leveraging industry best practices.
• Complete all client and JLL required training.
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering, and other ideas that provide service delivery efficiencies.

Required Knowledge, Skills and Abilities:

• Bachelor’s degree or equivalent work experience.
• Proven track record of excellent internal and external customer service.
• Exhibits strong interpersonal skills and problem-solving ability.
• Excellent verbal and written communication skills with the ability to communicate professionally.
• High degree of innovation with the ability to work with minimal supervision in a fast-paced environment.
• Supervise vendor performance during normal and off-hours including weekends when necessary.
• Strategic user of business intelligence, data, reporting & analytics to drive efficiency.
• Experience working within CMMS/Work Order systems, Corrigo preferred.
• Proficient skills in Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
• Strong proficiency with Microsoft Office Suite including Outlook, Word, PowerPoint & Excel, and SharePoint.
• Proficient in the use of Corrigo and other CMMS software.
• Familiarity with HVAC and other building mechanical systems.
• Strong organizational and analytical skills, problem-solving ability, and attention to detail.
• Demonstrate the highest professional standards of behavior and follow the JLL Code of Ethics policy.

Location: On-site – Plano, TX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.