Assistant Facilities Manager

JLL; Newark (NJ); On-site; USD 70,000 - 80,000; Full time

Job summary

An established industry player is seeking an Assistant Facilities Manager to oversee maintenance operations for a diverse retail portfolio. This role involves managing work orders, coordinating with technicians, and ensuring exceptional customer service. With a focus on operational excellence, you will play a key role in enhancing client satisfaction through effective communication and management of service delivery. Join a company that values your growth and well-being, offering a supportive culture and comprehensive benefits. This is a fantastic opportunity for those looking to make a significant impact in the facilities management sector.

Benefits

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Qualifications

• 2+ years of experience in facilities management and managing CMMS.
• Strong customer service skills and proficiency in MS Office.

Responsibilities

• Manage maintenance activities and work orders for facilities.
• Communicate KPI and SLA requirements effectively.

Skills

Customer Service Skills

Facilities Management

MS Office

Excel Spreadsheets

Communication Skills

Education

Undergraduate Degree

Equivalent Experience

Tools

CMMS (Corrigo)

Work Order Applications

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Pay: $70,000 - $80,000 / year (paid hourly)

Schedule: M-F; 8a - 5p w/ occasional after hours and weekend coverage as needed

Location: 1 Penn Plaza, NYC

The Assistant Facilities Manager position is responsible for systems administration of a maintenance management system, reporting, and facilities support for a distributed retail portfolio. Primary duties will include working with the Facility Management team to handle routine facility related operations, including creating, managing, and verifying work orders, managing and clearing work order flags, and proficient management / coordination of and with maintenance technicians and 3rd party providers.

What is your day to day?

• Using industry and client best practices, plans, schedules, coordinates and assigns all frequency and work type maintenance activities for group or team of responsibility.
• Communicate KPI and SLA requirements in a timely way and partner to identify service delivery improvements and savings; manage third-party contractors/vendors with respect to work order completion.
• Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experience.
• Ensure appropriate and prompt follow up with customers, technicians, and vendors.
• Interface with vendors including providing direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption. Provide vendor coaching on Corrigo.
• Manage operations to mitigate operational risk.
• Responsible for overall integrity of the CMMS (Corrigo) and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives.

Experience and technical skills

Required

• 2+ years’ experience with facilities management and managing CMMS/Work Order applications.
• Superior customer service skills and a strong orientation to provide exceptional JLL customer experience.
• Proficient in MS Office, and possess strong written, verbal and people skills.
• Must be proficient at Excel Spreadsheets and have capability of customizing administrative reports.

Preferred

• Ability to multitask and work without direct supervision.
• Ability to plan and manage work under time constraints.
• Undergraduate degree preferred, or equivalent experience.

Estimated total compensation for this position:

$70,000 - $80,000 USD per year

Location:

On-site – New York, NY

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL’s recruitment process. We endeavor to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.

About the company

Jones Lang LaSalle Incorporated (JLL) is a global commercial real estate services company, founded in the United Kingdom with offices in 80 countries. The company also provides investment management services worldwide, including services to institutional and retail investors, and to high-net-worth individuals.