Assistant Facilities Manager

JLL; Jersey City (NJ); On-site; USD 64,000 - 80,000; Full time

Job summary

A leading company in facilities management is seeking an Assistant Facilities Manager to oversee maintenance operations for a retail portfolio. The role involves managing work orders, coordinating with vendors, and ensuring exceptional service delivery. Ideal candidates will have strong customer service skills, proficiency in MS Office, and relevant experience in facilities management.

Qualifications

• 3-4+ years’ experience with facilities management.
• Strong orientation to provide exceptional customer experience.
• Ability to multitask and work without direct supervision.

Responsibilities

• Manage maintenance management systems and operations.
• Coordinate with maintenance technicians and vendors.
• Ensure compliance with Health, Safety, Security, and Environment initiatives.

Skills

Customer service skills

Proficiency in MS Office

Excel Spreadsheets

Education

Undergraduate degree preferred

Job description

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Base pay range

$64,000.00/yr - $80,000.00/yr

What This Job Involves –

The Assistant Facilities Manager position is responsible for systems administration of a maintenance management system, reporting, and facilities support for a distributed retail portfolio. Primary duties will include working with the Facility Management team to handle routine facility related operations, including creating, managing, and verifying work orders, managing and clearing work order flags, and proficient management / coordination of and with maintenance technicians and 3rd party providers.

What is your day to day?

• Using industry and client best practices, plans, schedules, coordinates and assigned all frequency and work type maintenance activities for group or team of responsibility
• Oversight of all Health, Safety, Security and Environment initiatives and processes.
• Communicate KPI and SLA requirements to in a timely way and partner to identify service delivery improvements and savings; manage third-party contractors/vendors with respect to work order completion
• Oversee daily work order review; follow up on work orders to ensure successful service delivery and customer experience
• Ensure appropriate and prompt follow up with customers, technicians, and vendors
• Interface with Vendors including providing direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption. Provide Vendor Coaching on Corrigo
• Manage operations to mitigate operational risk
• Responsible for overall integrity of the CMMS (Corrigo) and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives
  
  

Required

Desired experience and technical skills

• 3-4+ years’ experience with facilities management and managing CMMS/Work Order applications
• Superior customer service skills and a strong orientation to provide exceptional JLL customer experience
• Proficient in MS Office, and possess strong written, verbal and people skills
• Must be proficient at Excel Spreadsheets and have capability of customizing administrative reports
  
  

Preferred

• Ability to multitask and work without direct supervision
• Ability to plan and manage work under time constraints
• Undergraduate degree preferred, or equivalent experience

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business and Engineering

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