Assistant Facilities Manager

JLL; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) plan with matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay early access

Job summary

JLL seeks an Assistant Facilities Manager to partner with the Facility Manager in Charlotte, NC, overseeing operations including maintenance, custodial, security and vendor management. You will develop client relationships, help manage budgets, and drive service excellence across the portfolio.

The role emphasizes teamwork, adherence to safety standards, and continuous improvement in service delivery, with opportunity to impact client satisfaction and operational performance.

Qualifications

• Minimum of two years of facility management industry experience.
• Strong organizational and management abilities with demonstrated independence.
• Excellent customer service, verbal and written communication skills.
• Ability to multi-task and meet portfolio goals.
• Basic knowledge of building systems (mechanical and electrical).
• Commitment to teamwork, ethics and excellence (JLL core behaviors).

Responsibilities

• Collaborate with the Facility Manager to oversee maintenance, custodial, security, and building services delivery.
• Proactively manage client relationships and monitor service levels to ensure satisfaction.
• Assist in developing and managing operating budgets with variance reporting.
• Monitor work orders, KPIs, and SLAs; take corrective actions when needed.
• Coordinate with vendors on performance criteria and preferred contractors.
• Ensure compliance with safety policies, codes, and audit standards.
• Support special client projects and prepare reporting documentation.

Skills

CMMS

MS Office

TEAMS

Email

Sourcing apps

Safety training

Vendor coordination

Education

Bachelor's degree in Facility Management

Tools

CMMS platforms

Job description

Assistant Facilities Manager - JLL

What this job involves

JLL is seeking an Assistant Facilities Manager to play a pivotal role in delivering exceptional facility services to our clients. In this position, you will partner closely with the Facility Manager to oversee comprehensive property operations including maintenance, custodial services, security, and vendor management. This role is essential to ensuring client satisfaction and operational excellence across JLL's integrated facility management portfolio. You'll have the opportunity to develop strong client relationships, manage budgets, and drive continuous improvement in service delivery while contributing directly to JLL's mission of shaping the future of real estate for a better world.

Day‑to‑day responsibilities

• Collaborate with the Facility Manager to oversee maintenance, repair, custodial, security, and building services delivery
• Proactively manage client relationships and monitor service levels to ensure and increase customer satisfaction
• Assist in developing and managing operating budgets with monthly/quarterly variance reporting for assigned properties
• Monitor Work Order performance, Key Performance Indicators (KPIs), and Service Level Agreements (SLAs), taking corrective action when needed
• Coordinate with vendors and suppliers on goal setting, performance criteria, and utilization of preferred contractors and Disadvantaged Business Enterprises
• Ensure compliance with audit standards, safety policies, local codes, and operational procedures while implementing hazard control practices
• Support the Facility Manager in executing short and long‑term client projects and preparing appropriate reporting documentation

Required Qualifications

• Minimum of two years of facility management industry experience
• Basic computer and mobile (Smartphone) skills for CMMS, email, MS Office, TEAMS, safety training, and sourcing applications
• Strong organizational and management abilities with proven capability to work independently
• Excellent customer service, verbal, and written communication skills
• Ability to multi‑task and effectively organize responsibilities to achieve portfolio goals and objectives
• Basic knowledge of building systems and technical skills (mechanical and electrical systems)
• Demonstrated commitment to Teamwork, Ethics, and Excellence (JLL core behaviors)

Preferred Qualifications

• Bachelor's degree in Facility Management or Property Management
• Experience with CMMS platforms
• Prior experience with vendor management and budget development
• Knowledge of compliance standards and safety regulations in facility management
• Experience managing Service Level Agreements and Key Performance Indicators

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location

On‑site - Charlotte, NC

Benefits

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Equal Employment Opportunity Statement

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.