Assistant F&B Manager

Omni Hotels & Resorts; Richmond (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

Omni Hotels & Resorts seeks an Assistant Food & Beverage Manager to train and supervise associates across restaurant outlets, ensuring prompt, courteous service and overall success. The role monitors guest satisfaction, applies financial controls, and upholds standards in beverage and food service.

Responsibilities include pre-meal meetings, staff supervision, scheduling, equipment checks, and maintaining cleanliness and uniform standards.

Qualifications

• Understanding of financial statements and labor productivity.
• Flexible schedule including evenings, weekends, and holidays.
• Must have unexpired ServSafe Food Handlers and TIPS Alcohol Certification – or obtain upon hire.

Responsibilities

• Ensure maximum guest satisfaction during dining in the restaurant.
• Conduct daily pre-meal meetings with service staff.
• Supervise floor during operation and maintain service protocol.
• Handle guest complaints to guests’ satisfaction.
• Make staff weekly schedules and ensure stations are stocked and ready.

Skills

Financial statements

Labor productivity

Upselling

Guest satisfaction

Education

ServSafe Food Handlers Certification

TIPS Alcohol Certification

Job description

Assistant Food & Beverage Manager

Overview:

The Assistant Manager will provide proper training and supervision of all associates in the outlets of the operation. They will ensure prompt, courteous service and the overall success of the restaurant by conducting guest satisfaction surveys and utilizing financial controls.

Responsibilities:

• To consistently ensure the maximum guest satisfaction while dining in the restaurant.
• Pre-meal meeting conducted with service staff on a daily basis.
• Supervision of floor during operation.
• Ensure that service personnel follow service protocol including steps of service.
• Handle all complaints to the guests' satisfaction.
• Make the staff a weekly schedule.
• Ensure the side-stations are fully stocked with equipment.
• Make sure the beverage machines are functioning properly.
• Ensure station rotation in seating.
• Assist in seating or service of guests as necessary.
• Monitor productivity of service staff.
• Monitor the quality and consistency of the food product.
• Making sure special boards and/or descriptions are posted accurately.
• To be familiar with clients so that there is constant recognition of all repeat guests.
• Review reservations on a daily basis and check against the VIP list from the front desk.
• All special attention details are handled properly.
• Maintain the physical atmosphere and cleanliness of the restaurant.
• Ensure the staff’s uniforms and appearances meet specifications.
• Make sure tabletops are set to specifications, and during service, constantly inspect tabletops, side-stations and tray stands.
• Make sure all equipment is in good condition and clean.
• All lights and music adjusted appropriately for each meal period.
• Constantly perform positive up-selling techniques with service staff.
• Be familiar with all beverage-related procedures and equipment and assist the cashier when needed.
• Know and adhere to all company policies and procedures.
• Know emergency procedures and work to prevent accidents.
• Be familiar with and enforce all policies related to liquor liability laws.
• Perform any and all other duties assigned and/or required by management.

Qualifications:

• Previous Restaurant Manager Experience required
• Flexible schedule including evenings, weekends, and holidays
• Understanding of financial statements and labor productivity
• Must have unexpired ServSafe Food Handlers and TIPS Alcohol Certification – or obtain upon hire.
• Must be able to stand and walk for an extended period of time or for an entire shift.
• Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.
• Working in the interior of hotel, dining room and restaurant kitchen, with occasional travel around property as needed.