Assistant Executive Housekeeper

Seminole Hard Rock; Florida; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid time off

Annual bonus opportunity

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is seeking an experienced Executive Housekeeper to lead the Public Space Department. You will supervise shift managers and cleaning staff to maintain a spotless, sanitary casino environment and ensure consistent service across all public areas.

Reporting to the Director of Facilities, you will develop training, monitor performance, and enforce safety and sanitation standards while staying flexible with nights, weekends, and holidays to support a 24/7

Qualifications

• High School diploma or equivalent required.
• Three years of experience in a managerial capacity overseeing a large number of public space/environmental services staff.
• Minimum of three years of experience in casino housekeeping.
• Ability to work flexible schedules including nights, weekends, and holidays.

Responsibilities

• Oversee shift managers and cleaning staff to maintain a clean casino environment.
• Assign duties, inspect performance, and enforce cleanliness standards.
• Manage supplies and equipment usage and control costs.
• Address guest complaints and take corrective action.
• Coach staff and conduct in-service trainings to improve service.

Education

High School Diploma or equivalent

Job description

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com , call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits!

Job Description:

Under the direction of the Executive Housekeeper, the incumbent is responsible for managing work activities of shift managers and cleaning personnel to ensure a clean, sanitary, and attractive casino environment of the Public Space Department.

Essential Job Functions:

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Assigns team member duties and inspects work for conformance to standards of cleanliness.
• Controls supply and equipment use.
• Investigates complaints regarding cleaning and takes corrective action.
• Inspects all public areas and offices to determine need for repairs or replacement of furniture or equipment, and makes recommendations to administration.
• Conducts orientation of new team members and on-going in-service training of staff to explain company policies, work procedures, use and maintenance of supplies and equipment, and guest service skills.
• Attends training seminars to enhance management and supervisory skills, cleaning techniques and procedures, and enhance productivity.
• Develop department members' knowledge and skills through education, training, coaching, corrective counseling, etc.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Demonstrate commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program and, when a Seminole Tribe member's assignment falls within your direct area of responsibility, act as a personal mentor/career advisor to the Tribe Member and submit progress reports and information to the Director of Tribal Development.
• Demonstrate actions and behaviors that reinforce the Company's Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports and team members as appropriate.
• Perform other duties as assigned.

Qualifications:

High School diploma or equivalent required and three (3) years of experience in a managerial capacity overseeing a large number of public space/environmental services staff. Must have a minimum of three (3) years of experience in Casino housekeeping. Ability to work flexible schedules, including nights, weekends, and holidays as required.

Work Environment:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up