Rooms Inspector - Housekeeping

Hard Rock Hotel & Casino Ottawa; Florida; On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid time off

Annual Bonus

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is seeking a Housekeeping Supervisor to ensure guest rooms and access areas meet the property’s standards. You’ll inspect rooms, manage schedules, train staff, and maintain deep-clean initiatives to enhance guest satisfaction.

Ideal candidates bring two years of housekeeping experience, one year in supervision, and strong English communication. The role supports a dynamic, hospitality-forward environment with emphasis on safety and guest relations.

Qualifications

• High School Diploma or equivalent; two years housekeeping experience in a similar hotel.
• One year housekeeping supervisory experience preferred.
• Excellent communication in English.

Responsibilities

• Ensure all guest rooms and access areas are cleaned and maintained to property standards.
• Perform inspections of checkout rooms for adherence to policies.
• Ensure rooms are ready for occupancy promptly to maximise guest satisfaction.
• Inspect guest access areas to ensure proper cleaning and maintenance.
• Develop department knowledge and skills through education, training and coaching.
• Track and maintain the deep clean program.
• Discreetly notify management of concerns and observations; uphold ethics and safety expectations.
• Direct reports: coach, counsel, appraise and retain staff aligning with company values.
• Maintain a clean, safe, hazard-free work environment and promote positive guest relations.

Skills

Housekeeping experience

Supervisory experience

Education

High School Diploma or equivalent

Job description

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first-ever Guitar Hotel, 168 luxury guestrooms and unique swim-up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, "Bora Bora" style lagoon with private cabanas and butler service; a 42,000 square-foot Rock Spa® & Salon; a 13.5-acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45-table poker room; 120,000 square feet of premier meeting and convention space including an 38,000 square-foot, carpeted exhibition hall; and a 26,000 square-foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000-person capacity, will showcase A-list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks:

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits!

Job Description:

Under the direction of the Housekeeping Manager, the incumbent is responsible to ensure that all guest rooms and guest access areas are cleaned and maintained according to the property standards

Essential Job Functions:

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Performs inspections of all checkout rooms in the hotel to ensure adherence to departmental policies.
• Ensure that all guest rooms are ready for occupancy in a timely manner to maximize guest satisfaction.
• Perform inspections of guest access areas (corridors, elevator landings, stairwells) to ensure proper cleaning and maintenance.
• Develop department members’ knowledge and skills through education, training and coaching
• Track and maintain deep clean program
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service bydiscreetly notifying appropriate management of concerns and observations.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Maintains a clean, safe, hazard-free work environment within area of responsibility.
• Promotes positive guest relations at all times.
• Perform other duties as assigned.
  

Qualifications:

High School Diploma or equivalent, along with two (2) years of housekeeping experience in a similar hotel environment required or an equivalent combination of education and experience. One (1) year of housekeeping supervisory experience in a similar environment strongly preferred.

Work Environment:

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing:

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.