Assistant Executive Housekeeper

Seminole Hard Rock Hotel & Casino Hollywood; Florida; On-site; USD 52,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, Vision & Life Insures

401K

Paid time off

Annual Bonus Opportunity

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is seeking an Executive Housekeeper to oversee the Public Space Department, ensuring a clean, sanitary, and attractive casino environment. You will manage shift managers and cleaning personnel, enforce standards, and coordinate with other departments to maintain guest satisfaction.

Requirements include a High School diploma or equivalent and at least three years in casino housekeeping with supervisory experience.

Qualifications

• High School diploma or equivalent required and three (3) years of experience in a managerial capacity overseeing a large number of public space/environmental services staff.
• Must have a minimum of three (3) years of experience in Casino housekeeping.
• Ability to work flexible schedules, including nights, weekends, and holidays as required.

Responsibilities

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Assigns team member duties and inspects work for conformance to standards of cleanliness.
• Controls supply and equipment use.
• Investigates complaints regarding cleaning and takes corrective action.
• Inspects all public areas and offices to determine need for repairs or replacement of furniture or equipment, and makes recommendations to administration.
• Conducts orientation of new team members and on‑going in‑service training of staff to explain company policies, work procedures, use and maintenance of supplies and equipment, and guest service skills.

Skills

People management

Housekeeping

Casino operations

Education

High School diploma

Job description

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world-renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first‑ever Guitar Hotel, 168 luxury guestrooms and unique swim‑up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square‑foot Rock Spa® & Salon; a 13.5‑acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45‑table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square‑foot, carpeted exhibition hall; and a 26,000 square‑foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000‑person capacity, will showcase A‑list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport. For more information, visit us online at www.seminolehardrockhollywood.com, call 800-937-0010 or follow us: Facebook: SeminoleHardRockHollywood, Twitter: @HardRockHolly, Instagram: @HardRockHolly.

Benefits & Perks

• Medical, Dental, Vision & Life Insurances
• 401K
• Paid time off
• Annual Bonus Opportunity
• much more

Please visit www.gotoworkhappy.com/benefits to see our full list of benefits!

Job Description

Under the direction of the Executive Housekeeper, the incumbent is responsible for managing work activities of shift managers and cleaning personnel to ensure a clean, sanitary, and attractive casino environment of the Public Space Department.

Essential Job Functions

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Assigns team member duties and inspects work for conformance to standards of cleanliness.
• Controls supply and equipment use.
• Investigates complaints regarding cleaning and takes corrective action.
• Inspects all public areas and offices to determine need for repairs or replacement of furniture or equipment, and makes recommendations to administration.
• Conducts orientation of new team members and on‑going in‑service training of staff to explain company policies, work procedures, use and maintenance of supplies and equipment, and guest service skills.
• Attends training seminars to enhance management and supervisory skills, cleaning techniques and procedures, and enhance productivity.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Demonstrate commitment to assisting in the development of Seminole Tribe members participating in the Tribal Career Development program and, when a Seminole Tribe member’s assignment falls within your direct area of responsibility, act as a personal mentor/career advisor to the Tribe Member and submit progress reports and information to the Director of Tribal Development.
• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Stays abreast of the current trends and practices within area of responsibility and communicates pertinent information to management, peers, direct reports and team members as appropriate.
• Perform other duties as assigned.

Qualifications

High School diploma or equivalent required and three (3) years of experience in a managerial capacity overseeing a large number of public space/environmental services staff. Must have a minimum of three (3) years of experience in Casino housekeeping. Ability to work flexible schedules, including nights, weekends, and holidays as required.

Work Environment

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast‑paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.