Housekeeping - Assistant Manager

Seminole Hard Rock Hotel & Casino Hollywood; Town of Florida (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K

Paid Time Off

Annual Bonus

Job summary

Seminole Hard Rock Hotel & Casino Hollywood is seeking a detail‑oriented Housekeeping Supervisor to lead the housekeeping, laundry and common areas teams, ensuring clean, safe spaces and exceptional guest service.

Under the direction of the Assistant Executive Housekeeper, you will hire, train, schedule and coach staff, enforce policies, manage budgets, and uphold gaming and hospitality standards in a fast‑paced resort.

Qualifications

• High School Diploma or equivalent required with two years housekeeping experience in a hotel environment.
• One year of housekeeping supervisory experience strongly preferred.
• Experience supervising a team and enforcing standards in a large resort setting.

Responsibilities

• Supervise housekeeping, laundry and common areas staff to ensure clean, safe spaces for guests.
• Inspect rooms and public areas for cleanliness and maintenance needs, and take corrective actions.
• Hire, train, schedule and coach team members to meet service standards and budgets.
• Ensure compliance with gaming regulations and hospitality policies.
• Support guest relations by promoting positive interactions and timely service.

Skills

Housekeeping experience

Supervisory experience

English communication

Education

High School Diploma or equivalent

2 years housekeeping experience

Job description

About Seminole Hard Rock Hotel & Casino Hollywood

Seminole Hard Rock Hotel & Casino Hollywood is the flagship casino resort of Hard Rock International, owned by the Seminole Tribe of Florida. This world‑renowned entertainment, gaming and hospitality destination unveiled a $1.5 billion expansion on Oct. 24, 2019. New offerings include 638 upscale guestrooms in the first‑ever Guitar Hotel, 168 luxury guestrooms and unique swim‑up suites in the adjacent Oasis Tower at Seminole Hard Rock Hotel & Casino Hollywood, and 465 newly redesigned guestrooms in Hard Rock Hotel for a combined room count of 1,271 throughout the resort. Additional amenities include the lush, “Bora Bora” style lagoon with private cabanas and butler service; a 42,000 square‑foot Rock Spa® & Salon; a 13.5‑acre recreational water experience for swimming, kayaking and paddle boarding; 19 dining outlets and 20 bars and lounges; an expansive gaming floor with 3,100 slots, 195 table games and a 45‑table poker room; 120,000 square feet of premier meeting and convention space including a 38,000 square‑foot, carpeted exhibition hall; and a 26,000 square‑foot retail promenade. The highly anticipated Hard Rock Live entertainment venue with a 7,000‑person capacity will showcase A‑list entertainers, comedy acts, Broadway performances, sporting events and live broadcast productions. The integrated resort is located on 87 acres of the Hollywood Seminole Reservation along State Road 7 (U.S. Highway 441), and is 10 minutes from Fort Lauderdale/Hollywood International Airport and 30 minutes from downtown Miami and Miami International Airport.

Benefits & Perks

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more! Please visit www.gotoworkhappy.com/benefits to see our full list of benefits.

Job Description

Under the direction of the Assistant Executive Housekeeper, incumbent is responsible for supervising, managing and overseeing the housekeeping, laundry and common areas staff and for ensuring staff interaction with all guests is positive and friendly.

Essential Job Functions

• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Prepares detailed financial reports to ensure adherence to established budgets. Investigates and resolves discrepancies and may prepare operating budgets.
• Performs inspections of the hotel to ensure adherence to departmental policies and to identify problems.
• Investigates and resolves employee and/or guest situations by taking immediate corrective actions.
• Maintains, writes and implements departmental policies and procedures.
• Interview, hires, schedules, appraises and supervises all directly assigned personnel.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Ensure prompt and discreet notification to appropriate management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Maintains a clean, safe, hazard‑free work environment within area of responsibility.
• Promotes positive guest relations at all times.
• Perform other duties as assigned.

Qualifications

High School Diploma or equivalent, along with two (2) years of housekeeping experience in a similar hotel environment required or an equivalent combination of education and experience. One (1) year of housekeeping supervisory experience in a similar environment strongly preferred.

Work Environment

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The Casino environment is hectic, fast‑paced and often crowded and noisy. May be exposed to casino‑related environmental factors including, but not limited to, second‑hand smoke, excessive noise and constant exposure to general public.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Closing

As part of Seminole Gaming’s employment process, final candidates will be required to obtain gaming licensure by completing a background check with Seminole Gaming Compliance and Regulations, prior to an offer being extended. These background checks may include, but are not limited to:

• Credit Check
• Criminal Background Check

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.