Assistant District Manager

Jackson Hewitt - 1689; Pontotoc (MS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Training & development

Bonus based on performance

Employee discounts

Opportunity for advancement

Job summary

Jackson Hewitt - 1689 seeks a Seasonal Assistant District Manager (ADM) to lead district operations across multiple stores and kiosks. You will recruit, train, and supervise seasonal teams, focusing on tax education, revenue growth, and profitability.

You will partner with the District Manager, oversee client relationships, and drive brand awareness while ensuring compliance with company standards. This seasonal role runs Sept 1, 2026, to Apr 25, 2027, with potential year-round opportunities.

Qualifications

• Associate degree or equivalent business experience; management or tax prep background preferred.
• Experience leading teams and driving performance across multiple locations.
• Strong communication and client service orientation is essential.

Responsibilities

• Oversee multi-unit retail locations within the district and partner with the District Manager to drive efficiency, revenue, and profitability.
• Lead recruiting, interviewing, and onboarding of seasonal staff and oversee tax education flow.
• Monitor performance, ensure quality standards and HR collaboration on training and issues.
• Ensure locations meet standards for setup, technology, and facilities; liaise with property managers.
• Grow the business by retaining clients, attracting new clients, and building brand awareness.
• Address client questions and resolve issues related to policies and procedures.
• Guide employees in handling difficult problems and escalated complaints.
• Monitor P&L performance and district goals including revenue and tax return counts.

Skills

Management experience

Communication skills

Tax knowledge

Organizational skills

Client service skills

MS Office proficiency

Accounting software knowledge

Entrepreneurial spirit

Reliability/transportation

Ability to work under pressure

Education

Associate degree or equivalent

Tools

Excel

Word

Job description

Benefits:

• Training & development
• Bonus based on performance
• Employee discounts
• Opportunity for advancement

The Seasonal Assistant District Manager (ADM)

The Seasonal Assistant District Manager (ADM) is responsible to help the business from the ground up providing real business leadership development and experience as well as deep understanding of critical components of business success (recruitment/retention strategies, marketing, employee development, operations, training, profitability, team leadership). This position manages the day-to-day activities of seasonal team members assigned to approximately six (6) or more stores and/or kiosk locations. This role has access to and regularly requires working with information of a sensitive, highly confidential nature, and dealing with diverse matters which require a working knowledge of the business.

This is a full-time seasonal role with a start date of September 01, 2026, or earlier, and an anticipated end date of April 25, 2027. Possibly leading to year around.

What you'll do here:

• Responsible for multi-unit retail locations in the assigned district and will work in tandem with the District Manager to strategically manage district operations to maximize efficiency, increase revenue and profitability.
• Leads recruiting efforts, the interviewing process of seasonal employees and drives the tax education process and flow of teams, including the transition to hire process.
• Monitors employee performance to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors, or problems, while partnering with Human Resources on training, development, complaints, and any employee relations issues.
• Ensures all assigned locations meet company standards including but not limited to: office set up, buildouts and breakdown, technology set up, telecommunications, office supplies and facilities maintenance. Maintains relationships with property managers and landlords, works with District Manager on necessary corrective actions.
• Continuously builds the business by retaining existing clients, attracting new clients, and creating positive brand awareness.
• Resolves client complaints or answers client questions regarding policies and procedures.
• Provides employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
• Monitors P&L performance and holds/voids/rejects, discount reports and productivity reports for assigned store group. Also responsible for meeting all assigned district goals including, but not limited to revenue, cash control and tax return count in assigned area.

Skills you’ll bring for success:

• Associate degree or equivalent related business experience. Course of study in management or in tax preparation and/or accounting preferred but not required.
• 2 years previous management or supervisory experience required with a passion for leading and inspiring others.
• Entrepreneurial spirit that inspires out of the box thinking to impact business results.
• Tax knowledge preferred.
• Strong communication, interpersonal, organizational, and client service skills.
• Must possess reliable transportation, insurance, and a driver’s license in good standing.
• Proficiency with a variety of computer software applications such as electronic mail, internet browser, online time-tracking, Word, and Excel preferred.
• Knowledge in accounting or tax preparation software is preferred.
• Ability to sustain energy and remain available to subordinates during season including evenings and weekends.
• Ability to work under pressure, in a fast-paced working environment.