Assistant Dispensary Manager

Texas Original

Austin, Northern (TX, KY)

Hybrid

USD 50,000 - 70,000

Full time

3 days ago

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Benefits offered by this job

Medical, Dental, Vision

401(k) with company matching

Paid Vacation

Paid Sick Leave

Paid Holidays

Bereavement leave

Pre-Tax Flexible Spending Accounts

Basic Life Insurance and AD&D

Travel Reimbursement

Gym Reimbursement

Job summary

Texas Original Compassionate Cultivation is seeking an Assistant Dispensary Manager to support daily retail operations at our Austin location. You will lead Retail Associates, ensure regulatory compliance, and maintain a patient-centered store experience during open hours.

The role requires strong communication, multitasking, and POS proficiency, with a focus on HIPAA and state cannabis regulations. You will oversee staff onboarding and work closely with store leadership to align operations and

Qualifications

Experience leading retail teams and maintaining operational discipline.
Strong retail operations knowledge, including POS and cash handling.
Excellent communication and problem-solving under pressure.
Ability to ensure compliance with HIPAA, local and state cannabis regulations.
Strong organizational and multitasking skills.
Professional, patient, process-driven approach.
Excellent customer relations and communication.
Proficient with POS, Microsoft 365, and inventory software.
Ability to lift up to 40 lbs and stand for extended periods.

Responsibilities

Support daily retail operations, staffing, scheduling, and store readiness.
Supervise Retail Associates, fostering accountability and patient-centered care.
Ensure adherence to state cannabis regulations, SOPs, and security standards.
Oversee operations during open hours; keep store organized and compliant.
Assist patients during order pickup: verify ID, prescriptions, provide product guidance.
Process transactions accurately through POS and cash handling procedures.
Support order fulfillment: verify, pack, organize, and dispense orders.
Maintain a clean, professional retail environment and address patient questions.
Resolve escalations in-store and over the phone.
Oversee cash handling and reconciliation per internal controls.
Support onboarding and training of staff for consistent execution.
Maintain communication with store leadership for coordination.

Skills

Retail leadership

POS systems

Cash handling

Regulatory compliance

Multitasking

Communication skills

Microsoft 365

Inventory software

Physical stamina

Tools

POS systems

Microsoft 365

Inventory tracking software

Job description

At Texas Original Compassionate Cultivation, our mission is to create the highest quality medicine that changes people’s lives. We stand beside all who believe in safe, legal and effective access to this powerful medicine. As fellow Texans, we see this as our responsibility to take care of our neighbors. Our vision is to transform Texas through the power and the truth of medical cannabis. We work alongside physicians and their patients with current qualifying conditions to supply prescription cannabis that can change lives.

The Assistant Dispensary Manager supports the day-to-day operations of a Texas Original retail dispensary, ensuring exceptional patient service, regulatory compliance, and operational consistency. This role assists in leading Retail Associates and maintaining store performance while ensuring the dispensary operates smoothly and in alignment with company standards. The Assistant Dispensary Manager acts as the manager on duty in the absence of the Dispensary Manager.

Essential Functions:

Support daily operations for the retail dispensary location, including staffing, scheduling, and store readiness
Supervise Retail Associates, fostering a culture of accountability, professionalism, and patient-centered care
Ensure strict adherence to all state cannabis regulations, company SOPs, and security standards
Oversee retail dispensary operations during open hours, ensuring the store is organized, compliant and patient ready
Assist patients during order pickup, including verifying ID, confirming prescriptions and providing product guidance
Process retail transactions accurately through the point-of-sale system and maintain proper cash handling procedures
Support order fulfillment operations, ensuring orders are verified, packed, organized, and dispensed properly
Maintain a clean, professional retail environment while resolving patient questions or concerns in a timely manner
Resolve patient and operational escalations promptly and professionally, both in-store and over the phone
Oversee cash handling and reconciliation processes to ensure compliance with internal financial controls
Support onboarding and training of retail staff to ensure consistent execution and adherence to standards
Maintain effective communication with store leadership and team members to ensure seamless coordination and operational alignment

Additional Responsibilities:

Ensure compliance readiness during inspections and audits, support quality assurance initiatives.
Coordinate with the marketing and logistics teams for local events, outreach, and delivery support as needed.

What You’ll Need to Succeed:

Proven ability to support and lead retail teams while maintaining operational discipline
Strong understanding of retail operations, including POS systems and cash handling
Excellent communication and problem-solving skills under pressure
Ability to ensure all retail activities align with HIPAA, local, and state cannabis regulations
Strong organizational and multitasking skills
Professionalism, patience, and a process-driven approach
Exceptional communication and customer relation skills
Proficiency with POS systems, Microsoft 365, and inventory tracking software
Ability to lift up to 40 lbs., stand for extended periods, and perform various movements including reaching, bending, and stooping as needed.

Benefits Package: