Assistant Dispatcher: Route & Driver Coordinator

Parts Authority; Lorain (OH); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Medical Coverage

Dental Coverage

Vision Coverage

401(k) Plan

Paid Holidays, Sick and Vacation

Employee Discounts

Job summary

Parts Authority in Lorain, OH, is hiring an Assistant Dispatcher to track orders, assign driver routes, and ensure timely, accurate deliveries. The role involves coordinating with dispatcher leadership, pullers, drivers, and customers to communicate status and resolve routing issues.

The ideal candidate has 1–2 years in dispatch or a related role, strong knowledge of local roads, and experience handling multiple drivers. Competitive hourly pay and full benefits are offered.

Qualifications

• 1–2 years experience as an assistant dispatcher or dispatcher.
• Strong knowledge of local roads and ability to optimize routes.
• Experience coordinating multiple drivers and communicating with customers.

Responsibilities

• Use the dispatch program to track orders and set up routes for drivers.
• Assist lead Dispatcher in recording cash and delivery times on bills.
• Coordinate with Parts Pullers and drivers to ensure correct deliveries.
• Verify drivers know the correct route and update customers on status.
• Assist customers over the phone with order updates.
• Support drivers with route issues and maintain safety standards.
• Engage with customers professionally and maintain good service.
• Perform other duties and uphold workplace safety.
• Securing and transferring cash or assets as needed.

Skills

Dispatcher coordination

Area road knowledge

Experience with multiple drivers

Customer communication

Tools

Dispatch software

Job description

Parts Authority in Lorain, OH, is hiring an Assistant Dispatcher to track orders, assign driver routes, and ensure timely, accurate deliveries. The role involves coordinating with dispatcher leadership, pullers, drivers, and customers to communicate status and resolve routing issues.

The ideal candidate has 1–2 years in dispatch or a related role, strong knowledge of local roads, and experience handling multiple drivers. Competitive hourly pay and full benefits are offered.