Assistant Dispatcher

Michael Brothers Hauling Inc.; Pittsburgh (Allegheny County); On-site; USD 28,000 - 41,000; Full time

Job summary

Michael Brothers Hauling Inc. seeks an on-site Dispatcher to assist in planning, directing, and coordinating transportation operations for residential, commercial, roll-off, and construction projects.

Communicates with drivers to resolve on-route issues and may drive when necessary. Responsibilities include dispatching drivers, staffing, routing, guiding customer service calls, maintaining records, coordinating with maintenance, and generating quotes for potential customers within three days.

Qualifications

• High school diploma or equivalent required.
• 6 months relevant work experience preferred.
• Bachelor's degree preferred.
• Must possess class A CDL, with minimum 6 months driving and 6 months dispatching experience.

Responsibilities

• Assist in dispatching drivers to locations based on schedule and customer needs.
• Determine daily driver staffing and scheduling needs.
• Assign routes and service tickets to drivers.
• Direct customer service to make outbound calls about drop-off times or questions.
• Troubleshoot and resolve delivery and pickup issues.
• Maintain records and logs; create truck files.
• Coordinate with maintenance on repairs and maintenance for trucks.
• Serve as contact for accidents and incidents on the road.

Skills

Communication skills

Organization

Multitasking

Team collaboration

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Summary

Assist the dispatcher in planning, directing, and coordinating the transportation operations within the company. Communicates back and forth with drivers to assist with problem resolution while on route for residential, commercial, roll-off, and construction jobs. Directs drivers and helps with service issues. Drives as necessary.

Essential Functions and Duties

• a. Assist in dispatching drivers to various locations based on a schedule and as calls are received using customer needs and driver's locations and loads
• b. Assist in determining what times drivers are needed and staffing needs daily
• c. Assigns routes and service tickets to drivers throughout the day and for the next day
• d. Directs customer service representatives to make outbound calls to customers regarding drop off times and/or questions
• e. Troubleshoots and resolves potential delivery and pick-up issues
• a. Maintain accurate records and logs
• b. Create and maintain truck files
• c. Records and documents information from drivers and distributes to the appropriate departments
• d. Communicates with maintenance departments regarding repairs and maintenance needed for trucks
• e. Serves as a point of contact for accidents and incidents on the road
• a. Call and follow up with customers
• b. Visit job sites and potential customers to produce sales for dumpsters, scrap metal, or construction debris
• c. Coordinate getting relevant information from potential customer to relay to management to produce a quote within 3 days
• d. Answer and screen incoming calls for orders as needed.

4. Safety

• a. Following pre-established safety policies and guidelines
• b. Wearing PPE as required while on facility grounds and conducting work-related business
• c. Following company rules and federal, state and local laws

5. All other duties as assigned

Knowledge, Skills, Abilities

Proficient knowledge of Microsoft Office Suite and computer skills with the ability to handle multiple programs and systems. Must be highly organized and able to work well independently and as part of a team. Must possess strong written and oral communication skills and be able to communicate effectively and professionally via email, various messaging platforms, phone, and 2-way devices.

Education and Experience

High school diploma or equivalent. 6-month relevant work experience is preferred. Bachelor's degree preferred. Must possess class A CDL, minimum 6 months driving experience, minimum 6 months dispatching experience.