Dispatcher

FailSafe Communications; Union City (CA); Híbrido; USD 50 000 - 70 000; Tempo integral

Resumo da oferta

FailSafe Communications in Union City, CA is seeking a Dispatcher to field incoming calls from drivers and customer service, record delivery times and status, and support the Transportation Department.

Requires a High School Diploma or equivalent, a valid CDL for emergency route relief, 3 years of transportation/warehouse experience, and strong communication and organizational skills to coordinate routes and handle busy, high-pressure situations.

Qualificações

• Requires strong communication, both verbal and written.
• Must be organized and able to multitask in a fast-paced environment.
• Experience in transportation/warehouse settings preferred.

Responsabilidades

• Gathers and records delivery time information from route drivers.
• Communicates with management and customer service on driver locations and delivery windows.
• Reviews delivery logs daily for accuracy and makes corrections as needed.
• Coordinates with purchasing on product pick-ups and assigning drivers.
• Reassigns drivers to routes when others are unavailable.
• Suggests minor delivery route adjustments as needed.
• Addresses customer issues and routes calls to customer service.
• Notifies of substantial disruptions affecting routes or delivery times.

Conhecimentos

Communication skills

Organizational skills

Multi-tasking

Customer service

Formação académica

High School Diploma or equivalent

CDL license

Descrição da oferta de emprego

JOB SUMMARY

The dispatcher is responsible for fielding incoming calls from drivers and customer service; gathering and recording delivery time information and delivery status on selected accounts. Assists with other functions required of the Transportation Department.

RESPONSIBILITIES

• Gathers and records delivery time information from route drivers.


• Communicates with management and customer service on route driver locations as requested, deliveries that will not be made within delivery windows, and truck breakdowns.


• Reviews delivery logs daily for accuracy making corrections as needed.


• Works with purchasing department on all product pick-ups, and assigning drivers to complete pick-ups and return product and paperwork to receiving.


• Reassigns drivers to delivery routes when another driver calls out.


• Makes and communicates minor delivery route adjustments as needed.


• Addresses customer issues and directs calls to customer service as needed.


• Makes adjustments that will cause substantial disruption in a route or meeting delivery time windows.

QUALIFICATIONS

Education

• High School Diploma or equivalent.


• Must maintain valid CDL in the event of emergency route relief

Experience

• 3 years' experience in a transportation/warehouse environment.


• Knowledge of delivery areas

Professional Skills

• Good communication skills, both verbal and written, and professional manner when dealing with customers and customer service.


• Strong organizational skills and ability to multi-task in a stressful, fast-paced environment.

Physical Demands

• Regularly required to talk and hear.


• Ability to sit for extended periods.


• Must be able to use a computer terminal effectively, as well as other office equipment.


• Must be able to perform data entry functions continuously.