Assistant Dispatcher

Jobtailor; Gaithersburg (MD); On-site; USD 34,000 - 50,000; Full time

Job summary

Jobtailor in Gaithersburg, MD seeks an experienced dispatcher/assistant dispatcher to track orders, assign driver routes, and coordinate deliveries with customers. You will support drivers, verify routes, and maintain accurate delivery times and cash handling procedures.

The role requires 1–2 years of dispatcher experience, strong knowledge of local roads, and experience coordinating multiple drivers, ideally with auto parts store background. On-site position with opportunities for growth.

Qualifications

• Must have 1-2 years experience working as an assistant dispatcher or dispatcher.
• Extensive knowledge of area roads.
• Experience in working with multiple drivers.
• Prior experience working in an auto parts store is preferred.

Responsibilities

• Use the dispatch program to track orders from other stores and set up/distribute runs to drivers.
• Support the lead Dispatcher in ensuring drivers count money collected and put delivery times on bills.
• Work with Parts Pullers to help deliveries go out correctly.
• Work with drivers and verify they know the correct route.
• Work with customers over the phone to update them on the status of their orders.
• Properly assist drivers who have difficulty with routes or any other aspect of the job.
• Work well with customers.
• Perform other duties as assigned.
• Maintain and promote workplace safety.
• Secure and transfer cash or other assets.
• Help schedule driver routes and ensure on-time, accurate deliveries.

Skills

Dispatch program proficiency

Route scheduling

Customer communication

Cash handling

Auto parts store experience

Tools

Dispatch software

Job description

Use the dispatch program to track orders from other stores and set up/distribute runs to drivers

• Use the dispatch program to track orders from other stores and set up/distribute runs to drivers
• Support the lead Dispatcher in ensuring drivers count money collected and put delivery times on bills
• Work with Parts Pullers to help deliveries go out correctly
• Work with drivers and verify they know the correct route
• Work with customers over the phone to update them on the status of their orders
• Properly assist drivers who have difficulty with routes or any other aspect of the job
• Work well with customers
• Perform other duties as assigned
• Maintain and promote workplace safety
• Secure and transfer cash or other assets
• Help schedule driver routes and ensure on-time, accurate deliveries

Requirements

• Must have 1-2 years experience working as an assistant dispatcher or dispatcher
• Extensive knowledge of area roads
• Experience in working with multiple drivers
• Prior experience working in an auto parts store is preferred

Core Competencies

Demonstrates strong organizational and communication skills while effectively managing driver routes and ensuring timely deliveries. Possesses extensive knowledge of area roads and experience in dispatch operations, contributing to efficient order tracking and customer service.

Highest-signal resume keywords

• Dispatch Program Proficiency
• Route Scheduling
• Customer Communication
• Cash Handling
• Auto Parts Store Experience

Hard Skills

• Order Tracking
• Route Verification
• Delivery Coordination
• Driver Support
• Cash Transfer

Soft Skills

• Customer Service
• Team Collaboration
• Problem Solving
• Workplace Safety Promotion

Industry Keywords

• Dispatcher
• Assistant Dispatcher
• Auto Parts
• Delivery Management
• Road Knowledge