Assistant Dispatcher

Twining Inc.; Fountain Valley (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k) Plan

Job summary

Twining Consulting, Inc. in Fountain Valley, CA is seeking an Assistant Dispatcher to coordinate inspector and technician schedules, manage equipment and sample pickups, and maintain certification records.

This role supports daily field operations in a fast-paced environment. The ideal candidate has at least 1 year of dispatching or scheduling experience, strong Microsoft Office skills, and excellent communication with internal teams and clients.

Qualifications

• Minimum of 1 year of dispatching, scheduling coordination, logistics coordination, or related experience in a high-volume environment.
• Strong proficiency in Microsoft Office (Outlook, Word, Excel, Teams).
• Excellent written, verbal, and interpersonal communication skills.
• Ability to prioritize tasks and meet deadlines in a fast-paced setting.
• Ability to work independently and collaborate across departments.
• Experience with dispatching/ scheduling software preferred.

Responsibilities

• Dispatch inspectors, technicians, and field personnel based on certifications and project needs.
• Coordinate daily scheduling activities and respond to changes and urgent requests.
• Handle a high volume of calls, emails, and dispatch requests daily.
• Coordinate field testing equipment deliveries and pickups.
• Coordinate material sample pickups and transportation logistics.
• Maintain scheduling records in company software systems.
• Communicate staffing availability and scheduling updates to project managers and clients.
• Assist with recruitment, interview coordination, and onboarding for new staff.
• Maintain inspector certifications, licenses, training records, and compliance docs.
• Track equipment inventory and allocation for projects.
• Support coverage planning and resource allocation for staffing needs.
• Perform additional administrative duties as needed.

Skills

Dispatching experience

Scheduling

Microsoft Office

Communication skills

Organizational skills

Independent work

Team collaboration

Tools

Scheduling software

Job description

Assistant Dispatcher – Fountain Valley, CA

Position Summary

Twining Consulting, Inc., an innovative engineering, testing, and inspection company, is seeking an Assistant Dispatcher to work in our Fountain Valley office. This position will help support daily field operations by coordinating inspector and technician schedules, managing equipment and sample pickups, maintaining certification records, and providing exceptional service to both internal and external clients. The successful candidate must be comfortable working in a high-volume environment where priorities can shift quickly throughout the day.

Responsibilities

• Dispatch inspectors, technicians, and field personnel based on certifications, qualifications, availability, and project requirements.
• Coordinate daily scheduling activities and respond to schedule changes, call-offs, and urgent client requests.
• Monitor and manage a high volume of phone calls, emails, and dispatch requests throughout the day.
• Coordinate field testing equipment deliveries, pickups, and tracking.
• Coordinate material sample pickups and transportation logistics.
• Maintain accurate scheduling records and dispatch information within company software systems.
• Communicate with project managers, inspectors, technicians, and clients regarding staffing availability and scheduling updates.
• Answer client inquiries regarding company services, inspector availability, and project scheduling.
• Assist with recruitment efforts, interview coordination, and onboarding support for new inspectors and technicians.
• Maintain inspector certifications, licenses, training records, and compliance documentation within company systems.
• Track and monitor company equipment inventory and utilization.
• Support coverage planning and resource allocation to ensure project staffing needs are met.
• Perform additional administrative and operational duties as assigned by management.

Requirements

• Minimum of 1 year of dispatching, scheduling coordination, logistics coordination, service coordination, or related experience in a high-volume, fast-paced environment.
• Strong proficiency in Microsoft Office, including Outlook, Word, Excel, and Teams.
• Experience managing high email and call volumes while maintaining accuracy and responsiveness.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills with exceptional attention to detail.
• Ability to prioritize competing tasks and meet deadlines in a fast-paced work environment.
• Ability to work independently while effectively collaborating with multiple departments.
• Professional demeanor when interacting with clients, vendors, field personnel, and coworkers.
• Strong problem-solving and decision-making skills.
• Dependable, self-motivated, and adaptable to changing priorities.
• Ability to learn and effectively utilize company dispatching and scheduling software systems.
• Comfortable using multiple computer applications simultaneously in a fast-paced office environment.
• Ability to remain seated for extended periods while performing administrative and dispatch functions.
• Ability to occasionally lift and carry office materials or equipment weighing up to 25 pounds.
• Ability to effectively operate standard office equipment, including computers, printers, scanners, and telephones.
• Previous dispatching experience supporting inspectors, technicians, construction personnel, field service teams, or similar mobile workforces preferred.
• Experience in engineering, construction, materials testing, inspection, geotechnical, environmental, transportation, or related industries preferred.
• Experience using scheduling, dispatching, workforce management, or resource planning software preferred.
• Familiarity with certification tracking and compliance record management preferred.

Excellent benefits package including medical, dental and 401(k) Plan. Hourly wage commensurate with experience.

EOE STATEMENT We are an affirmative action participant and equal employment opportunity employer of protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

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