Assistant Dispatcher

Twining Inc.; Long Beach (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401(k) Plan

Job summary

Twining Consulting, Inc. is seeking an Assistant Dispatcher to support daily field operations in our Fountain Valley, CA office.

You will coordinate inspector and technician schedules, manage equipment and sample pickups, and maintain certification records, delivering responsive service to internal and external clients. The ideal candidate has at least 1 year of dispatching or scheduling experience in a fast-paced environment, strong Microsoft Office skills, and excellent communication and

Qualifications

• 1+ year in dispatching or scheduling in a fast-paced environment.
• Proficient in Outlook, Word, Excel, and Teams.
• Strong communication and organizational skills.
• Ability to prioritize and adapt to shifting priorities.

Responsibilities

• Dispatch inspectors, technicians, and field personnel based on availability.
• Coordinate daily scheduling and respond to changes.
• Manage high volumes of calls and emails.
• Track equipment deliveries, pickups, and testing materials.
• Maintain accurate scheduling records in company systems.
• Communicate staffing updates with project managers and clients.

Skills

Dispatching

Scheduling

Logistics

Customer service

Microsoft Office

Communication

Tools

Dispatch software

Job description

Assistant Dispatcher – Fountain Valley, CA

Position Summary

Twining Consulting, Inc., an innovative engineering, testing, and inspection company, is seeking an Assistant Dispatcher to work in our Fountain Valley office. This position will help support daily field operations by coordinating inspector and technician schedules, managing equipment and sample pickups, maintaining certification records, and providing exceptional service to both internal and external clients. The successful candidate must be comfortable working in a high-volume environment where priorities can shift quickly throughout the day.

Responsibilities

• Dispatch inspectors, technicians, and field personnel based on certifications, qualifications, availability, and project requirements.


• Coordinate daily scheduling activities and respond to schedule changes, call-offs, and urgent client requests.


• Monitor and manage a high volume of phone calls, emails, and dispatch requests throughout the day.


• Coordinate field testing equipment deliveries, pickups, and tracking.


• Coordinate material sample pickups and transportation logistics.


• Maintain accurate scheduling records and dispatch information within company software systems.


• Communicate with project managers, inspectors, technicians, and clients regarding staffing availability and scheduling updates.


• Answer client inquiries regarding company services, inspector availability, and project scheduling.


• Assist with recruitment efforts, interview coordination, and onboarding support for new inspectors and technicians.


• Maintain inspector certifications, licenses, training records, and compliance documentation within company systems.


• Track and monitor company equipment inventory and utilization.


• Support coverage planning and resource allocation to ensure project staffing needs are met.


• Perform additional administrative and operational duties as assigned by management.

Requirements

• Minimum of 1 year of dispatching, scheduling coordination, logistics coordination, service coordination, or related experience in a high-volume, fast-paced environment.


• Strong proficiency in Microsoft Office, including Outlook, Word, Excel, and Teams.


• Experience managing high email and call volumes while maintaining accuracy and responsiveness.


• Excellent written, verbal, and interpersonal communication skills.


• Strong organizational skills with exceptional attention to detail.


• Ability to prioritize competing tasks and meet deadlines in a fast-paced work environment.


• Ability to work independently while effectively collaborating with multiple departments.


• Professional demeanor when interacting with clients, vendors, field personnel, and coworkers.


• Strong problem-solving and decision-making skills.


• Dependable, self-motivated, and adaptable to changing priorities.


• Ability to learn and effectively utilize company dispatching and scheduling software systems.


• Comfortable using multiple computer applications simultaneously in a fast-paced office environment.


• Ability to remain seated for extended periods while performing administrative and dispatch functions.


• Ability to occasionally lift and carry office materials or equipment weighing up to 25 pounds.


• Ability to effectively operate standard office equipment, including computers, printers, scanners, and telephones.


• Previous dispatching experience supporting inspectors, technicians, construction personnel, field service teams, or similar mobile workforces preferred.


• Experience in engineering, construction, materials testing, inspection, geotechnical, environmental, transportation, or related industries preferred.


• Experience using scheduling, dispatching, workforce management, or resource planning software preferred.


• Familiarity with certification tracking and compliance record management preferred.

Benefits

• Excellent benefits package including medical, dental and 401(k) Plan. Hourly wage commensurate with experience.

EOE STATEMENT

We are an affirmative action participant and equal employment opportunity employer of protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.