Assistant Director, User Services & Library Experience

The University of Georgia; Athens (GA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Tuition remission

Relocation assistance

Annual leave 21 days

Sick leave 12 days

Paid holidays

Job summary

The University of Georgia Libraries seek an Assistant Director of User Services to lead borrowing, delivery, course reserves, and access services, ensuring excellent user experience across Main & McBay locations.

Reporting to the Director, the role guides staff, coordinates accessibility initiatives, and collaborates with campus partners to enhance services and policy development. UGA offers comprehensive benefits and a dynamic academic environment.

Qualifications

• Minimum Qualifications: An ALA-accredited Master’s in Library and Information Science or terminal degree in a related field.
• Experience leading or supervising staff and student workers.
• Experience coordinating services such as borrowing, delivery, and course reserves.
• Experience embedding accessibility practices into workflows and services.

Responsibilities

• Assist the Director in planning, organizing, and implementing the work of the User Services Department, including borrowing and delivery services, course reserves, stacks maintenance, resource sharing, and general informational services.
• Serve as a backup for configuring and maintaining systems such as Alma, including circulation rules, policies, and calendars.
• Contribute to the development and revision of library-wide practices, guidelines, and policies related to user services.
• Collaborate with the Director to assess existing services and develop new service offerings based on user needs, informed by qualitative and quantitative data.

Skills

Leadership

Staff supervision

Course reserves management

Accessibility practices

Communication skills

Project coordination

Education

ALA-accredited Master’s in Library and Information Science or terminal degree in a related field

Tools

Alma

Job description

The University of Georgia Libraries seek an Assistant Director of User Services to lead borrowing, delivery, course reserves, and access services, ensuring excellent user experience across Main & McBay locations.

Reporting to the Director, the role guides staff, coordinates accessibility initiatives, and collaborates with campus partners to enhance services and policy development. UGA offers comprehensive benefits and a dynamic academic environment.