Assistant Director, Transfer Center Operations

Virginia Commonwealth University; Richmond, Northern (VA, KY); On-site; USD 63,000 - 67,000; Full time

Job summary

Virginia Commonwealth University is seeking an Assistant Director of Transfer Center Operations to oversee transfer credit processing and advise prospective transfer students. You will manage operations, ensure policy adherence, and coordinate with Admissions and corporate partnerships.

The role includes supervising staff, leading special projects (Transfer Virginia portal, SmartPanda usage), and supporting dual enrollment operations with Academic Affairs. Hybrid schedule.

Qualifications

• Bachelor’s degree from an accredited institution or equivalent experience.
• Two years of experience working with college students in a college or university setting.
• Excellent oral and written communication skills.
• Ability to manage time, provide clear direction, and establish efficient priorities.
• Ability to collaborate with others on projects.
• Excellent organizational and problem-solving skills.
• Proficiency in Microsoft Office tools and Google applications.
• Commitment to a respectful, professional environment for diverse backgrounds.

Responsibilities

• Oversee evaluation and processing of transfer credits for undergraduates.
• Manage advising for prospective transfer students and support recruitment activities.
• Provide transfer advising services and support for corporate programs.
• Supervise Transfer Center staff and oversee training and performance.
• Lead special projects: portal management and technology tools deployment.
• Collaborate with Academic Affairs and other offices on dual enrollment and cross-institution credits.

Skills

Communication

Time management

Collaboration

Organization

Problem-solving

Respect & civility

Education

Bachelor’s degree

Master’s degree preferred

Tools

Microsoft Office

Google applications

Ellucian Banner

Slate

SmartPanda/Raptor

Job description

Unit: Office of Strategic Enrollment Management

Department: Transfer Center

Department Summary: The Assistant Director of Transfer Center Operations plays a crucial role in managing: 1) the processing of transfer credits for all undergraduate students and 2) the advising of prospective transfer students at Virginia Commonwealth University. By managing the operations and advising of prospective transfer students, the Assistant Director will: ensure strict adherence to university and state transfer policies; manage the accurate processing of transfer credits for all undergraduate students; oversee transfer advising services for prospective students; and serve as the VCU portal manager for Transfer Virginia.

Core Responsibilities

Manage the operations and advising services of the Transfer Center (40%)

• Oversee the evaluation and processing of transfer credits for incoming and continuing undergraduate students.
• Manage the process for advising prospective transfer students.
• Collaborate with the Office of Admissions to support transfer recruitment activities.
• Provide transfer advising services to prospective students.
• Provide advising support to the Amazon Career Choice program and other corporate academic partnerships.

Supervise Transfer Center staff (25%)

• Recruit and select new transfer advising staff members
• Plan and implement training activities for new and continuing staff members.
• Assign regular and special work responsibilities to each staff member.
• Evaluate job performance.
• Support staff career development.

Manage special projects related to transfer initiatives (25%)

• Serve as VCU portal manager for Transfer Virginia.
• Manage implementation of technological tools related to transfer credit processing and transfer advising services (Smart Panda, etc.).
• Update Transfer Center website.
• Collaborate with the Office of Academic Affairs to facilitate high school dual enrollment operations
• Manage the process for VCU students taking courses at another institution.

Other duties (10%)

• Assist with other Transfer Center initiatives as needed.
• Assist with division initiatives as needed.

Qualifications

Minimum Qualifications

• Bachelor’s degree from an accredited institution or equivalent experience or training
• Two years of experience working with college students in a college or university setting.
• Excellent oral and written communication skills.
• Ability to manage time, provide clear direction, and establish efficient priorities.
• Ability to collaborate with others on projects.
• Excellent organizational and problem-solving skills.
• Proficiency in Microsoft Office tools and Google applications, including presentations and spreadsheets.
• Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications

• Master’s degree in higher education or related field.
• Experience working with transfer students.
• Knowledge of VCU and VCU’s admission policies.
• Experience with Ellucian Banner, Slate, and/or SmartPanda/Raptor.
• Familiarity with high school dual enrollment.
• Project management experience.
• Supervisory experience.

Other Position Details

This position allows for a hybrid work schedule and has occasional evening and weekend responsibilities.

Salary Range

$63,000 - $67,000

Benefits

All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annual and holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status

Exempt

Hours per Week

40

Restricted Position

No

ORP Eligible

Yes

Flexible Work Arrangement

Hybrid

University Job Title

35321Y - Manager SS 1

Contact Information

Contact Name: Whitney Carswell

Contact Email: [e-mail]