Assistant Director of Transfer and Adult Student Services

Winston Salem State University; Winston-Salem (NC); On-site; USD 65,000 - 95,000; Full time

Job summary

Winston-Salem State University invites applications for the Assistant Director of Transfer and Adult Student Services. The role leads programs for transfer students and adult learners, coordinating orientation, advising, and degree completion efforts.

The position emphasizes campus collaboration, data analysis, and partnerships with community colleges to build strong transfer pathways. A Bachelor's degree and 2–4 years in higher education are required, with experience in Ellucian Banner and

Qualifications

• Bachelor's degree; or equivalent combination of training and experience.
• 2-4 years of professional experience in higher education, specializing in transfer student services, adult learner services, or student success.
• 2-4 years of experience working with Ellucian Banner systems.

Responsibilities

• Provide leadership for development, coordination, implementation, and assessment of programs for transfer and adult learners.
• Oversee services and programs for non-traditional students, including transfer students and adult learners.
• Coordinate recruitment and orientation activities for transfer and adult learners.

Skills

Interpersonal skills

Communication

Counseling

Organizational skills

Time management

Data analysis

MS Office

Student management systems

Collaboration

Education

Bachelor's degree

Tools

Ellucian Banner

Microsoft Office

Student management systems

Job description

Assistant Director of Transfer and Adult Student Services

Position Details

Classification Information

• Position Classification Title: Academic Services Professional, Specialist
• FLSA: Exempt
• Position Class: 89834

Position Overview

Join the Ramily! Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina's only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence. Situated in Winston-Salem, North Carolina-known as the City of Arts and Innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways. With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn. Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:UNC System Employee Benefits CentralUNC System Retirement BenefitsWSSU Holiday ScheduleWSSU Discounts and Perks

Position Summary

• Provide leadership for the development, coordination, implementation, and assessment of comprehensive programs and events for prospective and enrolled transfer students and adult learners.
• Oversee staff, services, policies, and programs that enhance the experience of non‑traditional students, including transfer student, adult learners, readmits, and other students with unique educational backgrounds.
• Develop an annual calendar of transfer and adult learner recruitment, transition, engagement, retention, and degree-completion programs.
• Coordinate signature recruitment events such as Transfer Preview Days, Transfer Open Houses, Instant Decision Days, community college recruitment events, adult learner information sessions, and other enrollment‑focused programs.
• Build relationships with community colleges, workforce development organizations, and employers to establish strong transfer pipelines and pathways.
• Represent WSSU at transfer fairs, community college visits, adult education events, and other outreach opportunities to promote the university's offerings.
• Coordinate transition programming, including transfer orientation activities, welcome programs, academic preparation workshops, and new transfer student engagement initiatives.
• Develop initiatives to promote a sense of community for adult learners, foster engagement in campus life, peer mentoring programs, and student success groups.
• Coordinate academic success workshops, transfer student appreciation activities, networking opportunities, resource fairs, career preparation programs, and degree-completion initiatives.
• Provide specialized support for adult learners, including guidance on recognizing prior learning, credit for military experience, and flexible course scheduling options.
• Offer tailored advising for adult learners returning to school, balancing academic, professional, and personal responsibilities.
• Review degree audits for transfer students and adult learners to ensure accurate course equivalencies and credit transfer, and to guide students through the process of selecting courses that align with their academic goals.
• Conduct thorough audits of students' academic records to verify they are on track to meet degree requirements and provide advice on any academic deficiencies or course substitutions.
• Develop programming specifically responsive to the needs of adult learners, including students balancing employment, family responsibilities, and academic obligations.
• Collaborate with campus support services, such as tutoring, counseling, career services, and financial aid, to ensure students have the resources needed to overcome academic and personal challenges.
• Monitor academic performance and retention data to identify at‑risk students and implement timely interventions to increase graduation rates.
• Collect, analyze, and report on recruitment, retention, and graduation data for transfer and adult learners, using the data to improve student services and inform future strategies.
• Evaluate participation and program outcomes and use student feedback and data to continuously improve transfer and adult learner programming.
• Prepare and present regular reports on the effectiveness of transfer and adult learner recruitment and retention programs to university leadership.

Position Information

• Position Number: 000729
• Working Position Title: Assistant Director of Transfer and Adult Student Services
• Building and Room No.: Cleon F. Thompson Center 2nd Floor
• Appointment Type: Permanent Full-Time
• If Time Limited: No
• Appointment Length: 12

Requirements and Preferences

• Position required to work during periods of adverse weather or other emergencies: Not Mandatory
• Normal Work Schedule: 8:30 am - 5:30 pm/ 9:00 am - 6 pm; Monday - Friday with some evening and weekend work hours. plus Travel
• Department Required Skills:
  • Bachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions
  • 2-4 years of professional experience in higher education, specializing in transfer student services, adult learner services, or student success.
  • 2-4 years of experience working with Ellucian Banner systems.
• Preferred Years Experience, Skills, Training, Education:
  • Strong interpersonal, communication, and counseling skills, with the ability to connect with a varied population of adult learners and transfer students.
  • Strong organizational and time‑management skills, with the ability to manage multiple priorities.
  • Ability to analyze academic records, degree audits, and transcripts, ensuring proper credit transfer and degree completion.
  • Proficiency with Microsoft Office Suite and student management systems, with the ability to learn new systems as needed.
  • Ability to work collaboratively across campus departments to support students' academic success
• Valid US Driver's License: Yes
• Commercial Driver's License Required: No
• Physical Required: No

Posting Details

• Internal Posting Only: No
• Time Limited Position: No
• Salary: Commensurate with education and experience
• Open Date: 09/02/2026
• Open Until Filled: Yes