Assistant Director, Student Loans

Babson College; Wellesley (MA); Hybrid; USD 66,000 - 73,000; Full time

Benefits offered by this job

Medical/dental/vision

403(b) match

Paid time off

Parental leave

Job summary

Babson College seeks a knowledgeable loan specialist to plan, publicize, and manage federal, state, institutional, and private loan programs for students and families. You will certify loans, oversee disbursements, and work with multiple offices to ensure timely funding and accurate charges.

The role requires strong regulatory knowledge, excellent communication, and the ability to guide borrowers. Hybrid onsite work is required 3 days per week; a comprehensive benefits package is offered.

Qualifications

• Bachelor’s Degree and 4–6 years of related experience with financial aid regulations.
• Customer-oriented and technology-driven work environment.
• Excellent communication and organizational skills.
• Interpersonal, advising, and negotiation abilities.
• Strong attention to detail and regulatory compliance.
• Ability to propose new methods and embrace change to achieve results.
• Technical and analytical skills to support personalized financial counseling.

Responsibilities

• Serve as primary contact for students/parents seeking financing options for college expenses.
• Assist with outreach on financing options and advise on borrowing amounts.
• Identify best financing options based on individual needs.
• Process and certify federal/state/institutional/private loans daily.
• Coordinate disbursements with Student Accounts and Financial Services.
• Administer Federal Direct Loan program, origination, disbursement, and COD site.
• Approve and award private loans; handle cost of attendance change requests.
• Certify loans and liaise with lenders and applicants as needed.
• Monitor loan change requests and ensure compliance with regulations.
• Support Cohort Default Rate goals; conduct financial literacy and counseling.
• Participate in RFI processes for private loan options; be the SFS touchpoint.
• Maintain Babson loans origination and monthly service charges.

Skills

Customer-oriented

Technology-focused

Excellent communication

Organizational skills

Interpersonal skills

Attention to detail

Regulatory compliance

Analytical skills

Financial counseling

Education

Bachelor’s Degree

Tools

PowerFaids

Workday

Job description

Plan, publicize, and manage the policies and implementation strategies for all federal, state, institutional and private loans. Serve as point of contact for students and parents to assist in deciding the best loan product, as well as the appropriate amount needed to borrow based on the overall cost of attendance by program.

WHAT YOU WILL DO

• Primary point of contact for students and parents seeking financing options for all college related expenses; in addition, this role will work with graduate students to ensure merit scholarships awarded by Graduate Admissions and all approved student loans are packaged on a timely basis.
• Assist with specific outreach related to financing options which includes providing borrowers guidance on how much to borrow for loans, private, federal, and parent options; advise if they are requesting too much; and as needed, work with an applicant who may require changes to their cost of attendance (i.e., a graduate student with a family).
• Using knowledge of all loan products, identifies the best financing options based on individual needs.
• Independently manages electronic certification, processing, and return of funds for federal, state, institutional and private student/parent loans daily.
• Works closely with partner offices including Student Accounts and Financial Services to ensure timely disbursements and refunds (i.e., if a student loan is approved and they are getting a refund, confirms that Student Accounts has the correct tuition charges posted before approving the refund of this loan disbursement to ensure that all college obligations are met first before any refund goes to the student).
• Administers the Federal Direct Loan program, including origination, disbursement, and monthly reconciliation of loans; serves as primary contact for U.S. Department of Education’s Common Origination and Disbursement (COD) site.
• Approves and awards private loans using ELM (platform used to process private loans); responsible for cost of attendance change requests and any outreach to borrowers for documentation as needed.
• Independently certifies/approves loans for students and parents pushed out by lenders to colleges; acts as the point person to reach out to the lender and/or applicant as needed for any questions (private loans to Babson for FY25 total over $8M so this is a sizable amount for the college’s receivables).
• Monitors, updates and tracks all internal and external loan change requests.
• Responsible for compliance with federal and state regulations related to students/parent loans; trains SFS team members on all updates; attends training and conferences to maintain knowledge.
• Participates in the oversight of College’s Cohort Default Rate (CDR) which includes continuing to support a level of on time repayments that the College typically has met; conducts financial literacy and debt counseling workshops to manage debt levels; and performs loan entrance and exit counseling for Federal Direct and Mass No Interest Loan Programs which includes being available to students for email, phone, and webex conversations about loans, as well as overall counseling and what borrowing entails, educating on the process, and ensuring proper training occurs.
• Serves as liaison to lenders, servicers and guarantors; meets with lender representatives as needed.
• Responsible for annual Request for Information (RFI) to select private loan options for parents and students.
• Acts as key customer service representative for all SFS functions in student accounts, financial aid and financing options.
• Manages all aspects of the Federal Perkins Loan and Mass No Interest Loan Programs.
• Responsible for maintenance and origination of loans through UAS for Perkins Loans and Babson Loans.
• This includes any new and past loan activity and monthly service charges.
• Assumes additional responsibilities as required.

WHAT EDUCATION AND SKILLS YOU WILL NEED

• Bachelor’s Degree At least 4-6 years of related experience including knowledge of financial aid regulations.
• Ability to succeed in a customer-oriented, technology-intensive work environment.
• Must have excellent communication and organizational skills.
• Strong interpersonal skills including advising and negotiation.
• Strong attention to detail and compliance requirements.
• Ability to envision and propose new methods to perform tasks that support ET&A; take thoughtful risks; and accept new and ongoing initiatives, objectives, and solutions to gain sought-after results.
• Ability to anticipate and embrace change; demonstrate willingness to achieve, acquire, and utilize new skills and challenging tasks; and is flexible in changing conditions.
• Strong technical and analytical skills, and the ability to support students with personalized financial counseling related to borrowing and financing decisions.

HOW AND WHERE YOU WILL WORK

Requires work onsite a minimum of 3 per week (hybrid schedule available after initial training period); the on-campus requirement is subject to modification based on organizational need.

ADDITIONAL SKILLS YOU MAY HAVE

• Experience with Federal Direct Lending, PowerFaids and Workday a plus

This is an exempt position with the following pay range: $65,822 - $73,135; the role is also eligible for bonuses based on performance and budget.

Babson College offers a comprehensive benefits package for full-time employees working at least 28 hours per week.

• Insurance Coverage: Medical, dental, vision, group life and long-term disability insurance, business travel accident insurance, and mental health benefits.
• Time Off: Starting at 3 weeks of vacation annually, 2 weeks of sick time, 1 week of paid family illness time, 6 weeks of paid parental leave, and 12 paid holidays per year. President’s holidays are determined each year.
• Retirement: Participation in a 403(b) retirement plan with mandatory employee contributions and a 4:1 employer match.
• Additional Benefits: Wellbeing programs, virtual fitness platform, and employee assistance program.

All questions or concerns about this posting should be directed to the Office of Human Resources at [e-mail].

About Us

We’re all different. We’re all Babson. Babson College is a world-class business school, empowering entrepreneurial leaders to create great economic and social value - everywhere. Here you’ll find a collaborative, collegial team environment designed to include and motivate every individual. It’s a rewarding and invigorating workplace – an exciting launch pad for anyone who wants to make a real impact in higher education. We provide everything you need to achieve your goals, including learning and development opportunities, outstanding benefits, rich rewards, wellness programs, and a genuine dedication to creating a diverse, multicultural and inclusive community.