Assistant Director, Retail Operations

Marquette University Clg-Nurse

Milwaukee (WI)

On-site

USD 65,000 - 95,000

Full time

3 days ago

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Job summary

Marquette University is seeking an Assistant Director of Retail Operations to lead the Spirit Shop and its student workforce. You will guide daily retail operations, drive sales, manage inventory, and oversee event-related retail activities.

You will recruit, train, schedule, and coach a team of over 40 student employees, while ensuring high customer service standards and adherence to budgets. Evening and weekend availability is required.

Qualifications

4+ years in retail, hospitality, or related leadership roles.
Experience supervising student employees is preferred.
Strong customer service and interpersonal skills.
Excellent organizational and time-management abilities.
Ability to recruit, train, motivate, and hold employees accountable.
Experience with workforce scheduling and timekeeping systems.
Adept at managing multiple priorities in a fast-paced retail setting.

Responsibilities

Direct and oversee all daily Spirit Shop operations, including retail sales, inventory flow, stockroom activities, e-commerce fulfillment, and event-based retail operations.
Provide leadership for recruiting, hiring, training, scheduling, coaching, and performance management of 40+ student employees.
Forecast staffing needs, allocate labor, and adjust coverage for events and peak periods.
Monitor performance, customer service outcomes, and sales trends; implement improvements.
Lead event planning for athletic and campus-wide events with cross-functional coordination.
Monitor payroll and budgets; advise on resource allocation and investments.

Skills

Leadership

Customer service

Staff supervision

Recruiting & training

Planning & organization

Scheduling systems

Communication

Microsoft Office

Event operations

Education

Bachelor’s degree in Business or related field

Tools

WhenToWork

Payroll/timekeeping systems

Job description

Position Overview

Be The Difference Begins with Great People.

Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We’re always looking for highly talented individuals to join our team – people who think big, care deeply, and believe in being the difference in their work and community.

We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.

We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community.

Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement! For more information, please view our Total Rewards guide.

This is your next opportunity to join an organization that invests in their employees’ career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

The Assistant Director, Retail Operations provides independent leadership and operational oversight for all day-to-day Spirit Shop operations. This position is responsible for the recruitment, hiring, training, scheduling, supervision, development, and performance management of a large student workforce. The position is responsible for making operational decisions that directly impact customer experience, staffing effectiveness, sales performance, compliance, and workforce productivity. Working with considerable autonomy, the Assistant Director develops and implements operational strategies, identifies and resolves complex business challenges, and ensures the successful execution of departmental priorities. This position serves as a key member of the Spirit Shop leadership team and contributes to strategic planning, revenue generation initiatives, operational improvements, and long-term business objectives.

Duties and Responsibilities

Direct and oversee all daily Spirit Shop operations, including retail sales, inventory flow, stockroom activities, e-commerce fulfillment, and event-based retail operations.
Provide full leadership responsibility for recruiting, hiring, training, scheduling, coaching, performance management, corrective action, succession planning, and development of a student workforce exceeding 40 employees. Establish expectations, monitor performance metrics, and ensure accountability to departmental standards.
Analyze workforce needs, forecast staffing requirements, allocate labor resources, and make independent decisions regarding operational coverage to support business demands, special events, and peak sales periods.
Monitor operational performance, workforce productivity, customer service outcomes, and sales trends; identify opportunities for improvement and develop solutions to address operational challenges and support revenue growth.
Evaluate existing operational procedures and implement process improvements that increase efficiency, reduce risk, improve customer experience, and strengthen organizational effectiveness.
Lead operational planning and execution for athletic events, commencement, homecoming, Family Weekend, National Marquette Day, and other major university events while ensuring seamless coordination across retail, stockroom, and e-commerce functions.
Monitor payroll, labor expenditures, operational budgets, inventory-related processes, and departmental reporting. Provide recommendations regarding resource allocation, operational investments, and business planning initiatives.

Required Knowledge, Skills and Abilities

Minimum of 4 years of retail, hospitality, customer service, workforce management, or related leadership experience.
Demonstrated supervisory experience with responsibility for hiring, coaching, performance management, and employee development.
Strong customer service and interpersonal relationship skills.
Excellent organizational, planning, and time-management abilities.
Ability to recruit, train, motivate, and hold employees accountable.
Strong conflict resolution and performance management skills.
Ability to manage multiple priorities in a fast-paced retail environment.
Strong written and verbal communication skills.
Experience using workforce scheduling, payroll, and timekeeping systems.
Ability to work evenings, weekends, athletic events, and special events as needed.
Proficiency with Microsoft Office applications.

Preferred Knowledge, Skills and Abilities

Bachelor’s degree in Business Administration, Retail Management, Marketing, Sports Management, Hospitality Management, or related field.
Training in Retail management, Leadership Development and/or Customer service training programs.
Experience supervising student employees.
Collegiate retail experience.
Athletics, campus retail, hospitality, customer service, or event operations experience.
Experience using WhenToWork or similar workforce scheduling software.
Experience leading frontline retail operations and customer service teams.

Department

Intercollegiate Athletics

Position Type

Staff

Job Family

Auxiliary Services

Posting Date

09/23/2026

Required Documents