Assistant Director, Programs, Case Management

RiseMe; Hempfield Township (Westmoreland County); On-site; USD 86,000 - 110,000; Full time

Job summary

Breaking Ground in Queens seeks an Assistant Director, Programs, Case Management to guide street outreach, case management, and housing placement services. You will oversee a diverse team, coordinate with on-site psychiatric/street medicine staff, and ensure trauma‑informed care across all client interactions.

Reporting to the Director of Programs, you will lead program operations during regular business hours, with occasional after-hours coverage for emergencies and special projects.

Qualifications

• LMSW licensure in NY state is required.
• Minimum 2 years of supervisory experience.
• Experience with crisis intervention and risk assessments.
• Strong ability to collaborate with diverse stakeholders across agencies.
• Proficiency with Microsoft Word, Excel, Outlook, and Teams; willingness to learn new systems.
• A valid driver’s license (NY, NJ, CT, or PA) with good driving record preferred.
• Bilingual Spanish/English is preferred.

Responsibilities

• Supervise Clinical Coordinators, Housing Specialists, Housing and Reporting Specialists, and Street Medicine Coordinators.
• Provide regular, structured supervision sessions for staff.
• Support high-quality service delivery using Housing First and Harm Reduction models.
• Coordinate outreach, case management, and housing placement with partners and agencies.
• Ensure timely documentation of client contact and progress in the system.
• Lead development and oversight of individual service plans and crisis interventions.
• Liaise with external stakeholders to ensure responsive program operations.

Skills

LMSW required

Supervisory experience

Crisis intervention

Microsoft Office

Driver's license

Bilingual Spanish/English preferred

Education

NYS Licensed Masters Social Worker (LMSW)

Tools

Access databases

Job description

ABOUT US: - We believe that everyone deserves a home!
Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.

Breaking Ground's Street to Home program makes regular contact with more than 2,000 street homeless individuals and connects more than 500 individuals to housing, medical and mental health services, substance abuse counseling, and other essential supports each year. The caring, individually tailored attention clients receive at each stage of their journey from street to home ensures that more than 95% of people who Breaking Ground places remain stably housed.

Reporting to the Director, Programs the Assistant Director, Programs, Case Management is responsible for supporting case management and housing placement work in Queens. With the goal of moving people off the street and into transitional and permanent housing, the Assistant Director supports the Director with collaborations with other outreach providers, city agencies, and a broad array of community stakeholders to help reduce street homelessness. The Assistant Director supervises Clinical Coordinators, Street Medicine Coordinators, Housing Specialists, and Housing and Reporting Specialists and ensures Harm Reduction and Housing First strategies and other best-practice clinical interventions are utilized.

The Assistant Director works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives. The position requires oversight of 24/7 operations and flexibility in work schedule as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Supervise Clinical Coordinators, Housing Specialists, Housing and Reporting Specialists, and Street Medicine Coordinators
• Provide regular, structured supervision meetings for direct reports
• Ensure high quality service delivery by supporting best practice interventions with street homeless populations, collaborating with on-site psychiatric/street medicine team, and providing crisis intervention, including 958 removals and risk assessments
• Promote effective strategies for effective outreach, case management, and placement of clients following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Motivational Interviewing and trauma-informed care models of practice
• Liaison with external stakeholders including service partners, government representatives, community stakeholders, hospital personnel, and other agencies to ensure responsive and effective service planning and program operations
• Provide clinical and operational direction and leadership to the program; help troubleshoot, problem solve, and strategize solutions around client engagement and challenging behaviors
• Oversee development and implementation of individual service plans; ensure documentation of client contact and progress is comprehensive and timely
• Assess and evaluate client functioning
• Supervise and conduct case conferences
• Coordinate delivery of care with multiple service providers, particularly transitional housing teams
• Provide support and guidance to front line staff in managing difficult situations and successfully de-escalating conflict
• Perform other duties as assigned

MINIMUM QUALIFICATIONS:

• NYS Licensed Masters Social Worker (LMSW) required
• Minimum 2 years of supervisory experience
• Thorough clinical understanding of relevant service delivery concepts and structures including Housing First, client centered motivational interviewing, Harm Reduction models, behavioral and medical health systems, and the ability to access and negotiate the full range of services for recipients
• Experience with crisis intervention, including, risk assessments and incident management
• Ability to work successfully with a wide range of internal and external stakeholders
• Demonstrated success in working in a fast-paced environment with multiple priorities
• Ability to delegate and motivate staff to achieve deliverables
• Ability to communicate (verbally and written) with diverse populations and stakeholders
• Proficiency with Microsoft Office Suite programs including Word, Excel, Outlook, and Microsoft Teams; familiarity with Access-based databases and the ability to learn new programs are required
• Valid NY, NJ, CT, or PA driver’s license with a good driving record, as defined by Breaking Ground is preferred
• Bilingual Spanish/English preferred

EOE/M/F/Vet/Disabled