ASSISTANT DIRECTOR, OPERATIONS

Compass Group Careers; Chesterfield (MO); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA’s ESFM seeks an Assistant Director, Operations to lead client service and workflow optimization at client sites. The role emphasizes establishing standards, guiding safety and maintenance programs, and driving cost-effective management while fostering staff development.

The ideal candidate will hold at least an associate degree (bachelor’s preferred) and 1–3 years of experience, with strong communication, organizational, and computer skills.

Qualifications

• Bachelor’s degree preferred, Associate’s degree required; or equivalent and relevant experience
• 1–3 years of experience preferred
• Strong work ethic, initiative for quality and customer service
• Excellent stress management, administrative and organizational, and follow-through skills
• Able to communicate effectively with management, guests and team members
• Proficient in Windows-based Office software including Word, Excel, PowerPoint and Outlook

Responsibilities

• Establishes and reviews standards and work procedures for all staff in accordance with facility policies
• Directs and conducts safety, sanitation, and maintenance programs; maintains relationships with client and customer
• Assists to ensure client, customer satisfaction and cost-effective management
• Promotes the professional growth and development of all associates
• Coordinates tasks of the subordinate Supervisory and Management team via regular communication
• Performs other duties as assigned

Skills

Strong work ethic

Customer service

Stress management

Administrative and organizational

Effective communication

Education

Associate’s degree required; or equivalent experience

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

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Position Title: ASSISTANT DIRECTOR, OPERATIONS

Other Forms of Compensation: None

ESFM is the corporate facilities management (FM) division of Compass Group USA, a Gold-level Corporate Sustaining Partner of the International Facility Management Association (IFMA), and a Platinum Corporate Member of the Association of Energy Engineers (AEE).

ESFM self-performs 80% of all FM services provided to clients. Our portfolio of solution categories includes Facilities Maintenance & Engineering, ESG Programming, Laboratory Support Services, Janitorial & Industrial Cleaning, Landscaping & Grounds Management, Workplace Solutions and Managed Services.

This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. ESFM’s clients include many household names from the life sciences, technology, oil & gas and manufacturing markets.

Job Summary

This individual will provide the primary support to ensure ideal workflow and exceptional service. Key Responsibilities:

• Establishes and reviews standards and work procedures for all staff in accordance with established policies and practices of the facility
• Directs and conducts safety, sanitation, and maintenance programs; while maintaining excellent relationships with client and the customer
• Assists to ensure client, customer satisfaction and efficient cost effective management
• Promotes the professional growth and development of all associates
• Coordinates the tasks of the subordinate Supervisory and Management team via regular communication
• Performs other duties as assigned

Qualifications:

• Bachelor’s degree preferred, Associate’s degree required; or equivalent and relevant experience
• At least 1-3 years of experience, preferred
• Strong work ethic, intense drive and initiative for quality and customer service
• Excellent stress management skills, administrative and organizational, and follow-through (with associates and clients) skills required
• Able to communicate effectively with management team, guests and team members
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook, preferred

Associates at ESFM are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Eurest Services maintains a drug-free workplace.