Assistant Director Operations

Blueprint

Bellevue (WA)

On-site

USD 90,000 - 110,000

Full time

14 days+

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Benefits offered by this job

Medical, dental, and vision coverage

401k program

Competitive PTO offerings

Parental Leave

Opportunities for professional growth

Job summary

Blueprint Technologies, LLC in Bellevue, WA seeks an Assistant Director of Operations (ADO) to partner with the Director of Operations in a customer support center. The ADO will drive operational efficiency, coach staff, and lead cross-functional initiatives to deliver excellent service and client satisfaction.

You will analyze data to guide improvements, manage daily activities, and collaborate with leadership to meet strategic objectives.

Qualifications

4–6 years of progressive leadership experience in an operations or service delivery role.
Demonstrated supervisory experience and ability to maximize team performance.
Strong service-excellence mindset and ability to meet performance targets.
Senior-level client expectation management across active client work.

Responsibilities

Assist the Director of Operations in developing and implementing operational plans and policies.
Partner with managers in managing daily operations, workflows and deliverables.
Support client initiatives, participate in client meetings and align teams to drive client satisfaction.
Oversee staff performance and coach teams to meet quality standards and operational processes.
Utilize data and analytics to inform decision making and drive improvements.
Drive engagement growth through successful project delivery and leadership collaboration.
Support engagement initiatives and enhance customer and employee experience.
Monitor budgets, costs, and resource allocation.
Perform other duties as assigned.

Skills

Leadership experience

Data analysis

Strategic thinking

Communication skills

Customer service

Team collaboration

Problem solving

Budget monitoring

Staff performance

Job description

Job Summary

Blueprint is looking for an Assistant Director of Operations (ADO) to be part of the team. The ADO will work in close partnership with the Director of Operations of a customer support center environment overseeing and improving organizational processes while ensuring smooth operations. This role supports the Director of Operations in managing daily business activities, overseeing staff, ensuring operational efficiency across departments, and providing support in achieving strategic objectives. The ADO is a skilled leader who will maintain daily operations and team performance to deliver excellent customer service and ensure client satisfaction. The role requires strong collaboration among all layers of leadership and cross‑functional teams, strong leadership and communication skills, and the ability to apply data analysis to strategic objectives to identify and drive improvements.

Responsibilities

Assist the Director of Operations in developing and implementing operational plans and policies to meet company goals and drive continuous improvement.
Partner with managers in managing daily operations, workflows and deliverables.
Support the Director of Operations with client initiatives, participate in client meetings and ensure alignment across teams to drive client satisfaction and achieve strategic objectives.
Oversee staff performance and partner with managers to provide coaching and guidance to ensure performance and quality standards are met or exceeded as well as ensure operational processes and procedures are effectively implemented.
Utilize data and analytics to inform decision making in operational problem‑solving and process improvement.
Encourage engagement growth through repeated project delivery successes, strategic differentiation, and initiative‑taking partnership with Leadership to identify and capitalize on opportunities both within Blueprint and with the client.
Actively and consistently support all efforts on engagement initiatives and customer and employee experience.
Monitor budgets, operational costs, and resource allocation.
Other duties and projects as assigned.

Qualifications

4‑6 years of progressive leadership experience in an operations or service delivery role in a fast‑paced, evolving environment; customer support center experience is preferred.
Proven leadership experience in supervisory roles in operations and experience successfully managing others and maximizing the performance of a team.
Demonstrates a prominent level of service‑excellence and consistently meets performance expectations.
Demonstrates senior‑level client expectation management across active client work, minimizing delivery‑centric escalations to both Leadership and the client.
Strong business acumen and previous accountability for quality targets.
Knowledge of gaming industry trends, major events, and news is preferred.

Skills / Abilities

Ability to translate business strategy into tactical day‑to‑day delivery.
Strong leadership and organizational skills to guide teams and oversee multiple departments.
Strategic thinking and problem‑solving skills for operational efficiency and process improvement.
Strong communication and interpersonal skills for staff management and stakeholder engagement.
Ability to leverage Blueprint tools, standards, and processes in a proficient manner and effectively apply to meet business needs or solve a problem within the business unit.
Ability to motivate employees within a team environment and assess performance metrics to achieve high standards of performance.
Ability to effectively lead by example, coach and mentor a team of diverse employees.
Effective decision making and critical thinking skills.
Strong customer service skills and attention to detail.
Ability to work as part of a team and independently.

Essential Functions

This role is fully onsite to engage directly with team members on varying schedules and may include occasional weekend coverage.
Specific work shifts may be subject to change based on business needs.
Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved.

Physical Requirements

Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements.
Ability to sit at a workstation for extended periods, engaging with content on a monitor.
Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm.

Communication and Collaboration

Effective communication skills, both verbal and written, for interactions with co‑workers, professionals, the public, customers, and clients.
Openness to receiving constructive feedback and maintaining courtesy in interactions.
Conducting presentations and/or public speaking.

Independent Judgment and Time Management

Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations.

Accessibility Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Salary Range

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographically based ranges for Washington state: $90,000–$110,000 USD/salary. The final salary/wage and job title for this opening will be determined based on the selected candidate’s qualifications and experience and may fall outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to recruiting@bpcs.com.

Benefits