Assistant Director of Workforce Development

United Activities Unlimited, Inc.; New York (NY); On-site; USD 85,000 - 95,000; Full time

Job summary

United Activities Unlimited, Inc. in Staten Island, NY is seeking an Assistant Director of Workforce Development to lead a portfolio of programs including Train & Earn, Learn & Earn, CRED, BOOST and FutureReady.

You will supervise Program Directors, ensure contractual compliance, and drive performance across diverse funding streams. This exempt, full-time role requires strong leadership, program management, and the ability to travel to partner sites around New York City.

Qualifications

• Bachelor’s Degree or 3+ years managing large-scale social service programs.
• 3+ years experience with nonprofit organizations, community groups, and performance-based government contracts.
• 5+ years experience managing staff.
• Knowledge of WIOA eligibility and documentation, DOE/DYCD contract reporting preferred, or willingness to train.
• Strong leadership, writing, analytical, interpersonal, time-management, and communications skills.

Responsibilities

• Provide direct supervision, coaching, and performance management to Program Directors and staff.
• Oversee operations and performance of Train & Earn, Learn & Earn, CRED, BOOST, FutureReady, and other programs.
• Set expectations for Program Directors and ensure contractual, staffing, and program goals are met.
• Monitor program performance indicators—enrollment, retention, outcomes, and deliverables.
• Develop program plans, staffing structures, workflows, and systems for tracking progress.
• Travel between UAU offices, schools, funder meetings, and other locations in NYC as needed.

Skills

Leadership

Program management

Communication

Analytical skills

Time management

Interpersonal skills

Education

Bachelor’s Degree

Master’s degree preferred

Tools

Microsoft Office

Zoom

G-Suite

Job description

Assistant Director of Workforce DevelopmentSchedule: 40 hours min. per weekJob Type: Full-Time **IN PERSON** STATEN ISLAND, NYDepartment: Workforce DevelopmentFLSA Status: Exempt/SalariedReports To: Deputy Director of Workforce Development, Director of Workforce Development and Director of OperationsPay Range: $85,000 – $95,000 annually*(*based on city, state and/ or federal contractual obligations and budgetary allowances)ABOUT UNITED ACTIVITIES UNLIMITED:Staten Island, NY; United Activities Unlimited, Inc. (UAU) is a community-based agency that provides a wide range of services that is inclusive from job placement, youth development programs and community outreach services to inspire, transform, and empower individuals of all ages. UAU is responsive to the needs of diverse populations and implements programs that support positive outcomes for individuals and communities. The comprehensive nature of UAU's programming options and the emphasis on holistic services for individuals and families make UAU an outstanding resource and a pillar of support for communities. UAU is dedicated to the engagement, education, and empowerment of individuals and strives to transform individuals and communities to create a better future. EOEPOSITION SUMMARY:The Assistant Director of Workforce Development is a member of the Workforce Development Department’s leadership team responsible for overseeing a diverse portfolio of workforce development and education programs. The Assistant Director provides direct supervision, coaching, and support to assigned Program Directors and will be responsible for ensuring programs operate effectively, meet contractual requirements, achieve established performance goals, and provide high-quality services to participants. The Assistant Director’s portfolio includes Train & Earn, Learn & Earn, CRED, BOOST, FutureReady, as well as additional programs or initiatives assigned based on departmental needs. Working under the direct supervision of the Deputy Director of Workforce Development, and in collaboration with the Director of Workforce Development, the Assistant Director serves as the primary management-level point of accountability for the assigned program portfolio. This position requires an experienced program leader capable of supervising multiple programs with different populations, funders, performance requirements, and service models, while maintaining consistent expectations for quality, accountability, and results. The Assistant Director of Workforce Development is responsible for complying with all standards established by UAU and reflecting the organization’s core values of honesty, respect, and responsibility.PRIMARY JOB RESPONSIBILITIES (include but are not limited to):• Provide direct supervision, coaching, guidance, and performance management to assigned Program Directors and other designated staff.• Oversee the operations and performance of Train & Earn, Learn & Earn, CRED, BOOST, FutureReady, and other programs or special initiatives assigned to the portfolio.• Establish clear expectations for Program Directors and hold program leadership accountable for achieving contractual, programmatic, staffing, and organizational goals.• Conduct regular individual supervision meetings with Program Directors to review program performance, staffing, participant services, contract deliverables, operational challenges, and upcoming priorities.• Develop and maintain a strong working knowledge of the requirements, performance measures, budgets, reporting expectations, and data systems associated with each assigned program.• Monitor key program performance indicators, including enrollment, participation, retention, completion, credential attainment, employment outcomes, educational outcomes, and other contract-specific deliverables, as applicable.• Identify programs or performance areas that are not meeting expectations and work with Program Directors, the Deputy Director, and the Director of Workforce Development to develop and implement corrective strategies.• Review program data and reports for accuracy, completeness, trends, and areas requiring additional management attention.• Ensure Program Directors develop and maintain effective program plans, staffing structures, participant workflows, supervisory practices, and systems for tracking progress toward established goals.• Support Program Directors in developing their leadership and supervisory skills, addressing staff performance concerns, strengthening team operations, and creating a culture of accountability and continuous improvement.• Coordinate with the Deputy Director regarding vacancies, staffing needs, employee performance concerns, corrective action, and other personnel matters.• Recommend hires for assigned programs in coordination with the Deputy Director and Human Resources.• Monitor program spending in partnership with Program Directors, the Deputy Director, and Finance, and identify potential spending concerns, operational needs, or budget variances.• Review programmatic purchasing and resource requests within established departmental and organizational procedures and escalate requests requiring additional approval.• Maintain strong professional relationships with program funders, government agencies, schools, community partners, training providers, employers, worksites, and other stakeholders associated with assigned programs.• Ensure Program Directors respond appropriately and timely to funder requests, corrective actions, performance concerns, and compliance issues.• Support the planning and launch of new programs, contracts, sites, or initiatives assigned to the Workforce Development Department.• Coordinate activities and resources across assigned programs when collaboration is necessary to achieve departmental goals.• Assist with the development of program models, scopes of work, staffing structures, budgets, implementation plans, and other materials related to new funding opportunities.• Participate in regular Workforce Development leadership meetings and provide concise updates regarding program performance, emerging risks, staffing, contractual requirements, and management priorities.• Immediately elevate significant concerns involving participant safety, personnel matters, funder relationships, contractual performance, fiscal risk, or organizational reputation to the Deputy Director and/or Director of Workforce Development, as appropriate.• Mediate and assist in resolving escalated issues involving employees, participants, parents, schools, employers, partners, and other stakeholders.• Ensure continuity of supervision and program operations during Program Director vacancies or absences by developing temporary coverage arrangements with department leadership.• Visit program sites regularly to observe program operations, engage with staff and participants, assess implementation, and ensure alignment with organizational and contractual expectations.• Perform other related duties as necessary or assigned.JOB QUALIFICATIONS:• Bachelor’s Degree, or a minimum of 3 years of experience managing large-scale social service programs. Master’s degree in Public Administration, Social Work, or Education preferred.• Minimum of 3 years of experience working with nonprofit organizations, community groups, and performance-based government contracts.• Minimum of 5 years’ experience managing staff.• Knowledge of WIOA eligibility and documentation, adult employment programs, and DYCD and DOE contract reporting preferred, or willingness to complete training in these areas.• Strong leadership qualities and a demonstrated history of programmatic success.• Exceptional writing, analytical, interpersonal, time-management and communications skills required, including the ability to work additional hours as needed and attend meetings and/or events in addition to the normal weekday schedule.• Advanced proficiency in standard office technology and software including Microsoft Office, Zoom, and G-Suite.• Demonstrated ability to conduct and complete work independently.• Respect for diverse racial, socio-economic, ethnic, academic, religious, and cultural backgrounds and identities.• Detail oriented with strong presentation, negotiation, conflict management, mediation, and group facilitation skills.• Willing to take initiative and be flexible when needed.• Ability and willingness to travel between UAU offices, schools, funder meetings, and other locations throughout New York City.• Excels working in a collaborative environment to achieve target objectives and outcomes.PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is occasionally required to stand; sit or walk. Specific vision and hearing abilities are required by this job as outlined below.• Incumbent will be scheduled based on operational need.• Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.• Position is in a well-lighted office environment.• Involves sitting approximately 70 percent of the day, walking or standing the remainder.• Must be able to remain in a stationary position for at least 50% of the time.• May include working prolonged periods of time sitting at a desk and working on a computer.• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.• The ability to observe details at close range (within a few feet or more of the observer).• Ability to lift 25-50lbs as needed.• Includes travel to a variety of locations, based on programming needs. Which is reimbursed in accordance with UAU’s fiscal policies and procedures#Perm26