Assistant Director of Pre-Litigation

Protouch Staffing; Las Vegas (NV); On-site; USD 88,000 - 94,000; Full time

Benefits offered by this job

Health insurance

Paid time off and holidays

Opportunities for growth

Job summary

Protouch Staffing in Las Vegas, NV seeks an experienced Assistant Director of Pre-Litigation to oversee day-to-day management of its pre-litigation Case Managers. This hands-on leadership role requires strong background in personal injury pre-litigation, case inventory oversight, and team development.

The role involves coaching, performance management, and collaboration with attorneys to ensure cases progress efficiently and standards are maintained.

Qualifications

• At least 5 years of personal injury pre-litigation experience.
• Experience supervising, mentoring, and evaluating personnel.
• Knowledge of the personal injury lifecycle from intake through settlements.
• Strong leadership, communication, coaching, and conflict-resolution skills.
• Ability to provide direct feedback and manage team performance.

Responsibilities

• Manage, coach, and develop Case Managers with regular feedback.
• Set and monitor performance expectations; address accountability.
• Review inventories to identify stalled or aging files needing action.
• Ensure consistent client communication throughout the pre-litigation process.
• Audit case files for progress and deficiencies; implement corrective actions.
• Escalate and resolve complex or problematic cases to move matters forward.
• Serve as primary management-level escalation point for Case Managers and clients.
• Train and onboard Case Managers; reinforce firm procedures.
• Participate in performance evaluations and ongoing management.

Skills

Bilingual in English and Spanish

Leadership experience

Strong case lifecycle understanding

Coaching and performance management

Problem solving

Tools

Case management software

Filevine

Job description

Personal Injury Case Manager

A growing personal injury law firm is seeking an experienced Assistant Director of Pre-Litigation to oversee the day-to-day management, coaching, and performance of its pre-litigation Case Managers.

This is a hands-on leadership role for a professional with a strong background in personal injury pre-litigation case management, case inventory oversight, and team development. The ideal candidate will be comfortable managing experienced Case Managers, reviewing case files, identifying issues, establishing performance expectations, and resolving escalated client or case concerns.

The Assistant Director will work closely with firm leadership and collaborate with attorneys and other departments to ensure cases progress efficiently and established standards are consistently maintained.

Responsibilities

• Manage, coach, and develop Case Managers through regular one-on-one meetings and ongoing performance feedback.
• Establish clear expectations, monitor performance, and address accountability concerns.
• Review case inventories to identify stalled cases, aging files, missed follow-ups, and other issues requiring attention.
• Ensure consistent and appropriate client communication throughout the pre-litigation process.
• Audit case files to assess progress, identify deficiencies, and ensure corrective actions are completed.
• Step into complex or escalated cases to resolve issues and help move matters forward.
• Serve as the primary management-level escalation point for Case Managers and client concerns.
• Coach team members on difficult files, medical treatment issues, and client relations.
• Train and onboard Case Managers while reinforcing best practices and firm procedures.
• Participate in performance evaluations and ongoing performance management.
• Monitor the implementation of team initiatives and assignments.
• Identify recurring operational issues and recommend practical improvements to leadership.
• Coordinate with attorneys, Legal Assistants, and other departments to resolve case-related issues.
• Maintain a strong sense of urgency, organization, and consistent follow-through.

Qualifications

• Bilingual in English and Spanish is required.
• At least 5 years of personal injury pre-litigation experience is required.
• Prior leadership experience in supervising, managing, training, mentoring, or overseeing employee performance is strongly preferred.
• Strong understanding of the personal injury case lifecycle, from intake through settlement.
• Working knowledge of medical treatment, medical records and billing, insurance claims, demand preparation, negotiations, liens, and settlements.
• Ability to evaluate case inventories and identify files requiring immediate attention.
• Excellent leadership, communication, coaching, and conflict-resolution skills.
• Ability to provide direct feedback, establish accountability, and manage team performance.
• Strong organizational skills, sound judgment, and consistent follow-through.
• Ability to solve day-to-day problems independently and recognize when escalation is necessary.
• Professional, dependable, and comfortable working in a fast-paced environment.
• Experience with case management software is required; familiarity with Filevine is strongly preferred.

What Success Looks Like

• Case Managers receive consistent coaching and support.
• Performance expectations are clear and accountability is maintained.
• Case files progress efficiently through the pre-litigation process.
• Clients receive timely and appropriate communication.
• Potential issues are identified early and resolved effectively.
• Audits, assignments, and follow-up actions are completed consistently.

Compensation And Benefits

• Annual salary of $88,000-$94,000, depending on experience.
• Health insurance.
• Paid time off and holidays.
• Opportunities for professional growth and advancement.
• Supportive, team-oriented work environment.

Schedule and Location

• Full-time, in-office position.
• Monday through Friday.
• Las Vegas, Nevada.