Assistant Director of Platforms and Operations

Lehigh Carbon Community College; North Whitehall Township (PA); On-site; USD 110,000 - 140,000; Full time

Job summary

Lehigh Carbon Community College seeks an Assistant Director of Platforms and Operations to bridge technical execution and operational leadership across enterprise solutions. The role leads a team handling Ellucian Banner, third‑party integrations, and cloud environments, ensuring high availability and secure platform services.

The incumbent will direct vendor partnerships, coordinate with college stakeholders, and drive enterprise project deliverables while reporting to the Executive Director of

Qualifications

• High School Diploma or GED and an Associate’s degree in IT-related field.
• Alternative: 3+ years of enterprise data systems, analytics, or architecture experience with 60+ credits in a relevant field.
• Act 153 Clearances (Act 34/Act 151/Act 114) required.

Responsibilities

• Lead technical staff and project delivery teams through enterprise implementations.
• Supervise and mentor staff managing multiple systems and applications.
• Oversee handling of campus support tickets from admin and academic sides.
• Analyze, troubleshoot, and provide programming support for ERP systems.
• Serve as primary technical expert for Ellucian Banner and related APIs.
• Manage timely resolution of enterprise system issues and bugs.
• Plan and deliver major system upgrades and integrations with IT security and infrastructure teams.
• Implement and support new third‑party products across Banner modules.
• Stay current with cloud-centric solutions and recommend new technologies.
• Translate user requirements into actionable technical measures.
• Act as liaison to third‑party software vendors.
• Develop and maintain operational and technical manuals.

Skills

ERP systems knowledge

Ellucian Banner

APIs (REST/SOAP)

SQL/PLSQL

Cloud/SaaS integrations

Vendor collaboration

Team leadership

Customer service

Education

High School Diploma or GED

Associate’s degree in IT/CS or related field

60+ college credits in a relevant field

Tools

Ellucian Banner

Oracle

SQL/PLSQL

Linux/UNIX

Tomcat

Job description

The Assistant Director of Platforms and Operations bridges technical execution and operational leadership, managing a team that supports enterprise solutions across the institution. Grounded in technical proficiency with Ellucian Banner, third‑party software integrations, and emerging cloud environments, this role oversees application administration, workflow automation, and release management. The Assistant Director leads day‑to‑day team operations to resolve campus support requests, drives enterprise project deliverables, directs vendor partnerships, and coordinates closely with various college stakeholders to maintain secure, high‑availability platform services. Reports to the Executive Director of Information Technology.

Duties And Responsibilities

• Leads technical staff and project delivery teams through implementations related to functional solutions used by the enterprise.
• Supervises, mentors, and coaches technical staff, managing a team that is responsible for maintaining and supporting multiple systems and applications.
• Oversees the team’s handling of customer requests and support tickets originating from both the administrative and academic sides of the college.
• Performs analysis, problem‑solving, and programming support to provide efficient and effective use of administrative information systems in support of client’s goals and objectives.
• Serves as the primary technical expert regarding Ellucian Banner and Banner‑related APIs, integrations, and supporting services.
• Manages the effective and timely resolution of enterprise system issues and software bugs.
• Plans and delivers major system upgrades and integrations in close coordination with IT security and infrastructure teams, incorporating enterprise requirements into application deployments while partnering with respective groups for supporting tasks.
• Implements, maintains, and supports new third‑party products and interfaces across all Banner modules.
• Stays current with new technologies and makes recommendations on the adoption of new solutions and the updating of existing solutions, particularly focusing on cloud‑centric applications.
• Responsible for collecting requirements from functional users across the college and translating them into actionable technical measures.
• Serves as the technical liaison to third‑party software vendors.
• Develops and maintains detailed operational and technical system manuals.
• Performs other duties as assigned.

Education

• High School Diploma or GED equivalent and Associate’s degree in Business, Computer Science, or other IT‑related field from an accredited institution.

OR

• Minimum 3 years of demonstrated experience in data analytics, enterprise data systems, systems architecture, and/or related at an enterprise level with 60+ earned credits of higher education in a relevant field.

Certifications

• Act 153 Clearances (Act 34 PA Criminal Background, Act 151 PA Child Abuse History, Act 114 FBI Clearance Fingerprinting)

Work Experience

• Minimum of five years of experience in enterprise applications, including demonstrated experience managing third‑party platform integrations and technical vendor relationships.
• Minimum of 3 years of supervisory/project leadership experience.

Knowledge, Skills, Abilities

• In-depth technical understanding of complex ERP structures (specifically Ellucian Banner), relational databases (Oracle, SQL/PLSQL), and core web application environments (Linux, UNIX, HTML, Tomcat).
• Working knowledge of modern system integration concepts, including APIs (REST/SOAP), data exchange standards, and identity/access management protocols (e.g., SSO, SAML) to securely connect third‑party products to the central ERP.
• Ability to navigate, maintain, and support a hybrid application ecosystem, demonstrating a strong understanding of how to bridge legacy on‑premise infrastructure with modern cloud‑centric (SaaS) solutions.
• Strong collaborative skills with the ability to coordinate major system upgrades and secure application deployments in close partnership with IT security and infrastructure teams.
• Advanced analytical troubleshooting skills, combined with the ability to gather requirements from diverse academic and administrative users and translate them into actionable technical measures.
• Proven ability to support best practices in project delivery, effectively manage concurrent application upgrades, and serve as an authoritative technical liaison with third‑party software vendors.
• High level of initiative and teamwork, with the capacity to supervise and mentor technical staff, manage helpdesk queues, and drive a culture of outstanding customer service across the college community.

Physical Demands

• Ability to effectively communicate, perceive, and exchange information with colleagues and stakeholders.
• Operate, handle, or feel objects, tools, or controls using hands, arms, or adaptive equipment.
• Ability to safely lift, transport, or move objects up to 15 lbs regularly and up to 25 lbs occasionally.
• Vision capabilities sufficient to view screens, read printed materials, and observe work environments (with or without assistive devices).

Work Environment

The noise level in the work environment is usually moderate.

Please note that this position is not eligible for current or future H-1B or other employment visa sponsorship.

LCCC is an equal opportunity employer.

Salary & Compensation

• Salary is restricted to above range and will not exceed the maximum of the range. Salary offers are non negotiable and offers are determined and are based upon related work experience submitted on resume.
• Foreign degrees – must provide a US equivalency report of your degree credentials with your transcript, if not, your resume will not be accepted.

Position open until filled.