Assistant Director of Operations

Rutgers University; Piscataway Township (NJ); On-site; USD 79,000 - 122,000; Full time

Job summary

Rutgers University is seeking an Assistant Director of Operations to oversee daily operations within the Enrollment Services Offices. The role involves managing a team, ensuring compliance, and maintaining data integrity for student admissions and financial aid processes. This full-time position offers a competitive salary and a commitment to a diverse and respectful workplace.

Benefits

Comprehensive benefit program

Qualifications

• 4 years experience in Enrollment Services required.
• Excellent oral and written communication skills.

Responsibilities

• Manage daily operations of Enrollment Services Offices.
• Supervise Information Specialists to ensure student-centered service.
• Monitor federal applicant records for data integrity.

Skills

Communication

Analytical Skills

Interpersonal Skills

Education

Bachelor's Degree

Tools

Microsoft Office

SalesForce Case Management

Job description

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Overview

Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.

Position Details

Position Information

Recruitment/Posting Title

Assistant Director of Operations

Job Category

Staff & Executive - Financial Aid

Department

Financial Aid

Overview

Rutgers, The State University of New Jersey, is a leading national research university and the State of New Jersey's preeminent, comprehensive public institution of higher education. As one of the largest employers in the State of New Jersey, Rutgers University is committed not only to the students and the State that we serve, but also to the faculty and staff who work on our campuses.

For two consecutive years, Rutgers is ranked on Forbes' list of America's Best Large Employers. Rutgers holds #64 of 500 employers and is the #1 New Jersey employer on the publication's 2023 list. Rutgers' commitment to its employees includes maintaining and fostering a safe, diverse, and respectful workplace environment, creating employment opportunities for our nation's military veterans, and ensuring accessibility and accommodation for individuals with disabilities.

University Enrollment Services is a centralized administrative unit responsible for the back-end processing and operational support of key enrollment functions, including Admissions, Financial Aid, and the Office of the Registrar. While not a student-facing department, our work is essential to ensuring the integrity, efficiency, and consistency of enrollment-related processes across the institution. Through collaborative partnerships with campus departments and a commitment to operational excellence, University Enrollment Services plays a critical role in maintaining the infrastructure that supports a smooth and effective student enrollment experience.

Posting Summary

Rutgers, The State University of New Jersey is seeking an Assistant Director of Operations for University Enrollment Services.

Among the key duties of the position are the following:

• Assists in the management of the daily operations of the Enrollment Services Offices to support the University processing operations ensuring the professional, efficient and compliant processing of student admissions applications, financial aid and registration records.
• Serves as a primary supervisor of the Information Specialists, ensuring student centered processing service is meeting the needs of all student populations.
• Monitors all incoming and outgoing federal applicant records a related report for data integrity; correct any data errors and expedite the processing of the data.
• Handles production of all University diplomas and works closely with the Office of Institutional Research and OIT on the production of all published institutional enrollment reports.
  
  

Position Status

Full Time

Hours Per Week

Daily Work Shift

Day

Work Arrangement

FLSA

Exempt

Grade

06

Position Salary

Annual Minimum Salary

79387.00

Annual Mid Range Salary

100485.00

Annual Maximum Salary

121582.00

Standard Hours

37.50

Union Description

Admin Assembly (MPSC)

Payroll Designation

PeopleSoft

Benefits

Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.

Seniority Unit

Terms of Appointment

Staff - 12 month

Position Pension Eligibility

ABP

Qualifications

Minimum Education and Experience

• Bachelor's Degree from an accredited college plus four (4) years of experience in at least one area of Enrollment Services.
  
  

Certifications/Licenses

Required Knowledge, Skills, And Abilities

• Excellent oral and written communication skills.
• Ability to manage change; foster improvement through innovation.
• Ability to effectively communicate with users, management, and colleagues; prioritize; and manage and perform numerous and diversified requests with limited assistance in a demanding, fast-paced, and multi-tasked environment.
• Ability to be highly motivated and imaginative, with the ability to handle considerable and varied responsibilities.
• Excellent analytical and interpersonal skills.
  
  

Preferred Qualifications

• At least 4 years working experience in a related processing environment at a major institution of Higher Education.
  
  

Equipment Utilized

• Knowledge of Microsoft Office (Word, Excel, PowerPoint and Access), Department of Ed Software products, COD, NSLDS, SAIG, FAMS and Banner.
• Also, ELM, OSPF, SalesForce Case Management.
  
  

Physical Demands and Work Environment

Special Conditions

Posting Details

Posting Number

25ST0994

Posting Open Date

05/05/2025

Special Instructions to Applicants

Regional Campus

Rutgers University-New Brunswick

Home Location Campus

Busch (RU-New Brunswick)

City

Piscataway

State

NJ

Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Required

Preferred

Job Industries

• Other

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Higher Education

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