Assistant Director of Housekeeping

BENCHMARK; Chatham (MA); On-site; USD 57,010 - 69,679; Full time

Job summary

BENCHMARK is seeking an Assistant Director of Housekeeping to manage the housekeeping department in Chatham, Massachusetts. Responsibilities include overseeing staff activities, ensuring service quality for guests, and maintaining cleanliness standards throughout the property.

The ideal candidate will have experience in luxury hospitality settings, strong leadership skills, and the ability to thrive in a fast-paced environment. Compensation for this role is $63,345.00 annually.

Qualifications

• Forbes Travel Guide Five Star or Luxury Resort experience required.
• Minimum 3 years of hotel/resort housekeeping experience.
• Minimum 5 years of management experience.

Responsibilities

• Manage day-to-day activities of the housekeeping department.
• Ensure proper coverage through hiring and scheduling.
• Promote teamwork and high morale among staff.

Skills

Leadership

Communication

Customer service

Management

Job description

Assistant Director of Housekeeping

Overall responsibility for managing the housekeeping department, laundry operation, and property/public space conditions to ensure that product quality and service standards are met and optimum service is provided to hotel guests.

Responsibilities

• Manage day‑to‑day activities of the housekeeping department; hiring, planning, scheduling, and organizing staff to ensure proper coverage.
• Foster high morale, promote a positive work environment built on effective communication and mutual respect.
• Promote teamwork and motivation through daily communication.
• Communicate and enforce policies and procedures.
• Conduct pre‑shift meetings and review all information pertinent to the day’s activities.
• Ensure that special guest requests are met in an efficient manner.
• Establish par levels for supplies and equipment.
• Implement a follow‑through process on short‑term and long‑term programs.
• Manage and monitor key control systems to ensure security.
• Monitor sound procedures for Lost and Found.
• Assist with developing, implementing, and maintaining internal training and development programs for staff.
• Ensure that all staff are properly trained and have the tools to effectively carry out their daily tasks.
• Assist with implementation and maintenance of housekeeping sanitation and cleanliness standards in all areas of staff responsibility.
• Ensure prompt response and promote and recognize opportunities to provide guest service above and beyond all expectation.

Qualifications

• Forbes Travel Guide Five Star experience required or Luxury Resort equivalent.
• Minimum of 3 years of hotel/resort housekeeping experience.
• Minimum of 5 years of management experience.
• Demonstrated leadership abilities.
• Ability to work in a fast‑paced environment and handle high‑pressure situations.
• Ability to communicate well with customers and all operational departments throughout the hotel.
• Proficient in English, both verbal and written.
• Superior communication skills and customer service skills.
• Ability to work a flexible schedule to include weekends and holidays.
• Able to lift up to 50 lbs.

Compensation

$63,345.00 - $63,345.00

Equal Opportunity

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.