Assistant Director of Front Office

1-Hotels-5; Miami Beach (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Starwood Hotels is seeking an Assistant Director of Front Office to lead the guest experience and oversee the Front Office team in Miami Beach. This role requires strong leadership and a passion for hospitality excellence.

The successful candidate will drive guest satisfaction, staff engagement, and financial performance, ensuring brand standards and a seamless 24-hour operation across all guest touchpoints.

Qualifications

• Minimum of 4 years in hotel operations or a similar front office role.
• Post-secondary diploma or degree is a plus.
• Strong leadership and team engagement skills.
• Excellent written and verbal communication.

Responsibilities

• Oversee front office operations and guest services to ensure excellence.
• Lead the Front Office team and drive staff engagement.
• Monitor financial performance and uphold brand standards.
• Collaborate with other departments to optimize guest flows.

Skills

Hotel operations

Guest service

Leadership

Communication skills

24/7 operations

Education

Post-secondary diploma or degree

Job description

Grow with us...Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.When it comes to the guest experience, we are 100% obsessive about making it as perfect as possible. Our Senior Leadership Team, while overseeing the overall operations, finance, and marketing of our brand, is accountable to every person who visits or stays with us, as well as our employees and our partners, whether that means greeting a guest, ensuring that every brand standard is upheld, or overseeing the strategy for development of a new hotel.We’re currently in search of a seasoned, insightful, and innovative Assistant Director of Front Office —a thought leader with a gift for service and an instinct for leadership, whose most important tasks are to ensure the excellence of the entire guest experience, as well as the brand’s operational and financial results.About you...Passionate about hotel operations and guest service with a minimum of 4 years of similar work experience.A post-secondary diploma or degree would be a plus.An expert in hotel rooms division operations, a strong leader and a proven track record in guest and team member engagement and financial performance.Excels at communication, both verbal and written.Is flexible and willing to meet the demands of a 24-hour operation.About us...As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.